Service Quality in Halal Restaurants: The Roles of Religiosity and Values

Hamid, Noor Raihan Ab; Saaidin, Munira; Kamari, Muhamad Naim; Rose, Roslan Mohd; Ahmad, Siti Nor Bayaah

doi:10.1166/asl.2018.12296

Cited by 2 publications

(2 citation statements)

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“…The focus is on the younger generation of customers, who are more likely to spend money and time with their companions in these restaurants. Most of this generation (Gen Z) tend to prefer a good environment and clean ambiance in the restaurant while they wait for service (Chen & Chen, 2010; Hamid, Saaidin, Kamari, Rose, & Ahmad, 2018; Han & Ryu, 2009; Narteh, Agbemabiese, Kodua, & Braimah, 2013; Parasuraman et al, 1985; Shams, Rehman, Samad, & Rather, 2020; Wu & Liang, 2009). This study has confirmed that there is indeed a positive and significant relationship between the three factors, namely service quality, physical environment, and price perception and customer revisit intentions.…”

Section: Introductionmentioning

confidence: 99%

Customer's revisit intention: Empirical evidence on Gen‐Z from Bangladesh towards halal restaurants

Polas

Raju

Hossen

et al. 2020

Journal of Public Affairs

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The perception of halal is a serious concern for all Muslims worldwide. The majority of the population in Bangladesh are Muslims. Restaurants providing halal food are important as the religion advocates that Islamic principles and beliefs must be practised in all transactions. A sample of 317 Generation Z (Gen Z) respondents was selected from 10 halal restaurants in Dhaka, Bangladesh. Gen Z comprises anyone born between 1996 and 2010 who are usually tech‐savvy. Which factors motivate customers from this young generation to revisit halal restaurants? To answer this question, the study examined the direct impact of service quality, physical environment, and price perception on their revisit intention, and tested the indirect effects of these three factors based on customer satisfaction, using Smart PLS 3.0 to test the research hypotheses. The findings confirmed a positive and significant relationship between service quality, physical environment, and price perception with revisit intention. The analysis also confirmed that customer satisfaction mediates the relationship between physical environment and price perception with customer revisit intention. However, the study did not establish any relationship in the mediation role of customer satisfaction with service quality and customer revisit intention. This study contributes to the existing body of knowledge by highlighting the importance of each factor in the hotel and hospitality sector. Its application in the hospitality business and implications for future research are also discussed.

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Section: Introductionmentioning

confidence: 99%

Customer's revisit intention: Empirical evidence on Gen‐Z from Bangladesh towards halal restaurants

Polas

Raju

Hossen

et al. 2020

Journal of Public Affairs

View full text Add to dashboard Cite

show abstract

“…Another plausible reason for the negative association may relate to the context of the HSC and transportation fleets. Riaz and Chaudry (2004), Hamid et al (2018), Jaafar et al (2011), Omar and Jaafar (2011), Tieman et al (2012) and Tieman (2013) suggest complete segregation between halal and non-halal products using a dedicated load carrier or transportation fleet. This move is deemed necessary as if mixing halal products and nonhalal during transportation activities, the non-halal will prevail, thus voiding the halal status.…”

Section: H1mentioning

confidence: 97%

The effect of halal supply chain management on halal integrity assurance for the food industry in Malaysia

Mohamed

Rahim

Ma’aram

2020

JIMA

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Purpose The purpose of this study is to outline the results of the empirical testing in the field of halal food supply chain and halal integrity assurance (HIA), as well as to provide a research framework of their relationships. Design/methodology/approach This study is based on the exploratory research paper using quantitative data collection to empirically experimented with concepts and provide practical solutions for halal industry players to optimize their halal food supply chain integrity assurance. Findings The findings show the halal supply chain of the food and beverage industry has a significant effect on HIA. The results also suggest the halal industry with a high focus on supply chain business processes and supply chain network structure are expected to have better HIA. Research limitations/implications As this study only focuses on the halal industry in Malaysia specifically on food and beverages, its findings cannot be generalized to other categories. Issues of applicability of this study to other countries also need to be considered. Practical implications This study addresses the assurance of halal integrity is a crucial element in managing a halal food supply chain in the halal industry. It has empirically identified the important elements to strengthen halal food supply chain integrity assurance in the halal industry. Social implications It is important to manage knowledge, commitment and trust in any halal organization as a catalyst for HIA. This study presents a better understanding of the halal concept application in society. Originality/value There is a lack of empirical study on halal food supply chain integrity assurance even though the issue of HIA is widely discussed in the halal industry. Thus, this study has used an industry survey to empirically experimented with concepts and provide practical contributions to enhance halal food supply chain integrity assurance.

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Service Quality in Halal Restaurants: The Roles of Religiosity and Values

Cited by 2 publications

References 0 publications

Customer's revisit intention: Empirical evidence on Gen‐Z from Bangladesh towards halal restaurants

Customer's revisit intention: Empirical evidence on Gen‐Z from Bangladesh towards halal restaurants

The effect of halal supply chain management on halal integrity assurance for the food industry in Malaysia

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