Service quality in dentistry: the role of the dental nurse

Mindak, M. T.

doi:10.1038/sj.bdj.4809261

Cited by 9 publications

(4 citation statements)

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“…The growth of female dental graduates allows the question to be asked whether there are differences in the communication styles used by female dentists compared with male ones when they interact with their dental staff. From the dental assistant's perspective some studies on, for example, well‐being, work stress and job satisfaction are available in which the topic of staff communication is also mentioned (20–24). Among other findings, assistants reported that they could not communicate about their feelings with the dentist, which is something that influenced their job satisfaction negatively (20, 23).…”

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confidence: 99%

Dentist–assistant communication style: perceived gender differences in The Netherlands and Northern Ireland

Gorter

Freeman

2005

Comm Dent Oral Epid

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confidence: 99%

Dentist–assistant communication style: perceived gender differences in The Netherlands and Northern Ireland

Gorter

Freeman

2005

Comm Dent Oral Epid

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“…4 It is also important that dentists and dental nurses have a clear understanding of their working relationship to create a harmonious working environment which in turn provides a pleasant and friendly atmosphere for the patient. 14 The demographic profile of the clinician has been shown to affect patient's preference. 23,24 In this study, the majority of the participants were neutral as regards the age, gender and ethnicity of their dentist and dental nurse (Tables 2 and 4).…”

Section: Discussionmentioning

confidence: 99%

“…To perform well as service providers and also improve the satisfaction of the patients, the dental nurses need to be knowledgeable, well-motivated and satisfied with their position. 14 In our environment, a few studies 15,16 in other disciplines of medicine have been carried out to disclose patients' perceptions about health care. The interactions with patients revealed dissatisfaction after being attended to in the dental surgery.…”

Section: Introductionmentioning

confidence: 99%

Patients’ perception about professionalism in dental practice: Experience in a southwestern tertiary institution

Sulaiman,

Soyinka,

Adebayo

2021

Nig J Dent Res

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Objective: When individuals have negative perceptions about dental care, they refuse to seek treatment which leads to worsened conditions. The interactions with patients attending the various dental clinics revealed some dissatisfaction with the quality of service delivered. The objective of this study was to assess the perception of the patients about the dentists and dental nurses. Methods: A cross-sectional study was conducted for a period of three months among old and new patients attending the Oral Diagnosis, Periodontology, Orthodontic, Oral Surgery, Conservative, Prosthetic and Paedodontic Clinics at the dental centre, University College Hospital, Ibadan, Oyo State, Nigeria. The data was collected using an English-language questionnaire and analysed using the IBM SPSS Software version 23. Results: There were 228 participants, majority were females (55.4%) and belonged to the 56 years and above age group (20%). The patients agreed (40.6%) and strongly agreed (32.1%) that the first impression they had of their dentist affected their confidence in him/her. More than half of the patients (52.7%) reported they were particular about the physical appearance of their dentist and 84.3% preferred their dentist to be professionally dressed. Greater than half of the patients (64.1%) and almost half (46.2%) claimed that their overall experience with their dentist and dental nurse was excellent respectively. Conclusion: It was observed that the patients were not particular about the demographics of the dentists or dental nurses but placed more emphasis on appearance, behaviour and skills which ultimately influenced their overall experience and perception.

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“…Men are more likely to engage in a style that is characterized by communicating asymmetrically and finding solutions instead of focusing on feelings, and hence their interactions are more competitive. In dental profession, nearly all dental assistants are women (2, 3) which may affect the way of interaction and communication within the dental team (4–7).…”

Section: Introductionmentioning

confidence: 99%