Service quality evaluation in internet banking: an empirical study in India

Customer Perceptions of Online Banking Service Quality and Its Relationship With Customer Satisfaction and Loyalty

“…The outcome of research on the relationship between e-service quality and customer satisfaction is varied, as results show that not all quality dimensions are factors critical to customer satisfaction (Khan et al, 2009). Service quality has been found to be a strong predictor of customer satisfaction (Dabholkar et al, 2000;Cronin et al, 2000).…”

E-Commerce or Internet Marketing: A Business Review from Indian Context

“…Khan and Mahapatra (2009) studied that the quality of internet banking (i-banking) services in India from customer's perspective. Malhotra and Singh (2007) carried out a research to find the i-banking adoption by the banks in India.…”

Impact of Information and Communication Technology on Service Quality of Banking Sector: A Comparative Study of Private and Public Sector Banks in Gwalior and Chambal Region

“…IT is ruling in the new service improvement and delivery channels especially on the grounds that the requirement for intelligence and data force (Corrocher, 2002) has been brought significantly up in the changing spaces of organizations today. The appearance and selection of IT combined with communication system by commercial enterprises has expelled the constraints of time, distance, and communication (Khan et al, 2009) making the economy more networked and knowledge driven.…”