Service quality aspects and sports scientific conventions: An experience from Iran

Service Quality Scales and Tourists with Special Needs: A Systematic Review

“…Only 5 of these scales included items related to tourists with special needs. These scales measured the availability of health services [54], accessibility of local transport services [54] and quality of access [61,62]. In this case, these items represent no more than 18% of all items considered in the proposed scale.…”

“…Based on previous research, Mahdi et al [61] designed a questionnaire with specific features of scientific conventions addressed to sports. The questionnaire included various variables to score the service quality in those events, such as: venue access quality, access quality, accommodation quality and intent to return.…”

“…All 45 items were measured using a Likert scale of five points. Mahdi and colleagues [61] considered some items that can be related to accessibility and special needs although not detailed reference to this target group is made:…”

Valuation and Motivation of the Meeting Industry: A Case Study From Guayaquil, Ecuador

“…The authors of this article trained students from ESPOL University before they conducted the surveys in this fieldwork. The survey was prepared based on previous studies about Meeting Industry (Zhang et al, 2007;Severt et al, 2009;Mair & Thompson 2009;Yoo & Zhao, 2010;Borghans et al, 2010;Tanford et al, 2012;Talebpour et al, 2017) Moreover, 5 unstructured interviews were conducted with specialists in the area, in order to contrast the formulated questions. To confirm its effectiveness, a pilot test with 20 surveys was conducted to guests in Hilton Colon Hotel or tourists at "Crystal Palace", who attended the event in January 2017, but carried out various social activities after the event.…”

“…Another dimension of motivation that has been widely confirmed is the accessibility in terms of location and transportation, accommodation, technological assistance in the hotel and destination of the event, expenses of the participants, good quality services by the staff (Talebpour et al, 2017). In addition, facilities and services actively promote cultural and natural attractions for foreign tourists to extend their stay before or after a convention (Kim et al, 2016).…”