Service quality and mobile phone user satisfaction in a Peruvian university
Edelia García Camizán
Abstract:The objective of this study was to determine the relationship between service quality and mobile phone user satisfaction at a Peruvian University. The type of research has a quantitative approach with a non-experimental cross-sectional design. The sample consisted of 149 students of the institution applying a questionnaire of 36 questions with a Likert scale. Likewise, an internal consistency test was carried out through KMO and Bartlett with a significance of 0.00, which indicates that the instrument is valid… Show more
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