2004
DOI: 10.1093/intqhc/mzh015
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Service quality and attrition: an examination of a pediatric obesity program

Abstract: This study found few demographic differences between patients completing the program and those defecting from services. Both families completing the program and those discontinuing prematurely rated the overall quality of the program as high. However, lower quality of care was related to increased service attrition even after controlling for the effects of demographic and health parameters. Although a considerable number of patients discontinued services, very few reported that they would not return to the pro… Show more

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Cited by 95 publications
(136 citation statements)
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“…Common barriers to follow-up for both clinics and programs included treatment schedules that were inconvenient because of school and work commitments and difficulties with transportation. These results are similar to those found by others 7,11,13 and can prompt programmatic changes such as after-hours clinic or program visits, open-enrollment group programs, and improving families' and providers' knowledge about alternative transportation options such as those that might be offered through insurance.…”
Section: Discussionsupporting
confidence: 87%
See 2 more Smart Citations
“…Common barriers to follow-up for both clinics and programs included treatment schedules that were inconvenient because of school and work commitments and difficulties with transportation. These results are similar to those found by others 7,11,13 and can prompt programmatic changes such as after-hours clinic or program visits, open-enrollment group programs, and improving families' and providers' knowledge about alternative transportation options such as those that might be offered through insurance.…”
Section: Discussionsupporting
confidence: 87%
“…This difficulty is multilevel; there are patient-, provider-, institutional-, managed care-, and community-level barriers that affect the achievement of successful outcomes. One such barrier is the high rate of patient attrition from stage 3 weight-management clinics and programs [7][8][9] in both the initial treatment and maintenance phases of these programs. 10 Minimizing attrition is crucial for individual patient success.…”
mentioning
confidence: 99%
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“…The level of attrition of our study was similar to other weight management interventions delivered in an outpatient setting (37) and highlights what happens under real-world conditions. While issues regarding attrition have been examined to a limited degree in the treatment of paediatric obesity (38)(39)(40), none have explored families' reasons for lack of engagement after being referred for multidisciplinary care. Given the high number of adolescents who failed to initiate care, gaining a better understanding of factors that explain why some families initiate care while others do not represents a knowledge gap.…”
Section: Discussionmentioning
confidence: 99%
“…Other predictors of drop-out including black race, being of lower socioeconomic status [45], being an older adolescents, and expressing low perceived quality of care [46], may also have contributed to loss to follow-up among our patients, though consistent predictors of attrition have not been identified in weight clinics [4].…”
Section: Discussionmentioning
confidence: 88%