2022
DOI: 10.1007/s42972-022-00051-8
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Service Providers as Street-Level Bureaucrats: Evidence of Rationing Services and Discriminating Among Clients in Northern Ghana

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“…Moreover, the study also shows that reimbursement to service providers (following these periods of non‐payment) are staggered and fragmented, creating a system of reimbursement arrears that only compounds the challenges experienced by the caterers. Accordingly, the service providers adopt a host of unsanctioned coping strategies such as compromising the quality and quantity of meals served, skipping service delivery on some days, and sometimes serving only the younger school children and ignoring older children, despite requirements to equally deliver the service to all students (Mohammed, 2022).…”
Section: Research Background: Gsfp In a Context Of Austeritymentioning
confidence: 99%
“…Moreover, the study also shows that reimbursement to service providers (following these periods of non‐payment) are staggered and fragmented, creating a system of reimbursement arrears that only compounds the challenges experienced by the caterers. Accordingly, the service providers adopt a host of unsanctioned coping strategies such as compromising the quality and quantity of meals served, skipping service delivery on some days, and sometimes serving only the younger school children and ignoring older children, despite requirements to equally deliver the service to all students (Mohammed, 2022).…”
Section: Research Background: Gsfp In a Context Of Austeritymentioning
confidence: 99%