Service production and intellectual property

Miles, Ian; Andersen, Birgitte; Boden, Mark; Howells, Jeremy

doi:10.1504/ijstm.2000.001564

Cited by 33 publications

(44 citation statements)

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“…This is problematic, as every new financial product and service should be explained completely to governments, competitors, and probably imitators, to promote common use. As a result, although patenting usually occurs in KIBS, patenting in banking is perceived as a minor instrument for appropriate service innovations (Miles et al, 2000). Financial patents are also often characterised by high uncertainty, which makes investing in financial innovation unattractive.…”

Section: Discussion and Analysismentioning

confidence: 99%

“…Thus, alignment between consumer-facing technologies with other organisational contexts becomes an important determinant of effectiveness in innovation in the present and future (Janice and Dennis, 2002). To our surprise, while trademarks and confidentiality agreements are popular (Miles et al, 2000;Rogers and Greenhalgh, 2006), this study exemplify that unavailability of legal protection does not discourage them to cooperate (Hamel et al, 1989;Moss-Kanter, 1994), indicating that collaborative competition among banks can be beneficial (Brown, 2008). Thus, in order to reap benefits from innovation, banks not only have to offer fabulous products and services, but also have to acquire knowledge and ensure communication among their peers (Cohen and Levinthal, 1990;Edquist, 1997).…”

Section: Discussionmentioning

confidence: 99%

“…Not surprisingly, patenting in banking is perceived as a minor instrument for appropriate service innovations (Miles et al, 2000). Financial services are also characterised by network externalities and standardisation (Wagner, 2008).…”

Section: Organisational Management and Innovationmentioning

confidence: 99%

“…Knowledgeintensive business services (KIBS), like financial services, play an essential role in the knowledge transfer process (Storper and Scott, 1995). KIBS are users, producers, and carriers of innovation that interpolate between generic external knowledge and the recipient organisations (Miles et al, 1995;Miles et al, 2000). The medium of knowledge transfer may vary from the use of consultants (Bessant and Rush, 1995), dedicated training personnel (Grosse, 1996), to personnel secondment or exchange (Hicks, 1993).…”

Section: External Innovation Agentsmentioning

confidence: 99%

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The Innofusion of Electronic Banking in Indonesia

Iman

2011

SSRN Journal

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. The working papers are produced by The University of Manchester -Manchester Business School and are to be circulated for discussion purposes only. Their contents should be considered to be preliminary. The papers are expected to be published in due course, in a revised form and should not be quoted without the authors' permission. Terms of use: Documents in Author(s) and affiliationNofie Inman Prasetiya Mulya Business School Jakarta Indonesia Email: nofieiman@gmail.com Abstract Even though financial innovation plays an important role in the modern economy, surprisingly there have been few empirical literatures. In developing countries, electronic banking (e-banking), for example, received relatively little attention although has been deployed for years. Indonesia presents unique case of Asian tiger economies, especially after experiencing crisis, financial recession, and economic reform. This research address how e-banking being developed in Indonesia, how it diffused from time to time, what factors that drives and influences the e-banking implementation, how banks manage their e-banking, and what lessons can we learn from it. This study concludes by summarising the case of innofusion of electronic banking in Indonesia. Customers and competitors play an important role in influencing e-banking services adoption. There is also an indication that bigger and older banks are not as innovative and dynamic as their smaller and newer peers. Interestingly, the unavailability of legal protection does not discourage them to partner and cooperate with each other and probably true that it is only "those" people who drive innovation among Indonesian banks.

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Section: Discussion and Analysismentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Organisational Management and Innovationmentioning

confidence: 99%

Section: External Innovation Agentsmentioning

confidence: 99%

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The Innofusion of Electronic Banking in Indonesia

Iman

2011

SSRN Journal

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“…La réflexion porte ainsi non sur la légitimité de la protection, mais sur les modalités techniques de l"appropriation d"innovations qui ne se plient pas aux modalités techniques traditionnelles comme le brevet (Miles et al, 2000 ;Blind et al, 2010). Dans le courant de l"innovation sociale, la question de la protection est rarement posée ou n"est pas considérée comme légitime.…”

Section: La Question De L'appropriationunclassified