Service, politics, and engagement: A multi-level analysis

Teimouri, Reza Bahman; Araslı, Hüseyin; Kılıç, Hasan; Aghaei, İman

doi:10.1016/j.tmp.2018.07.002

Cited by 13 publications

(12 citation statements)

References 54 publications

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“…To analyze the research model, the respondents were nominated by applying a convenience sampling technique that attempts to obtain a sample of convenient elements in the right place at the right time (Teimouri et al, 2018). Thus, 365 passengers of Turkish airline companies were chosen from the Istanbul airports.…”

Section: Procedures and Samplementioning

confidence: 99%

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

Tümer

Aghaei

Eddine

et al. 2019

jrems

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The purpose of this study is to investigate the effect of customers' attitudes towards traditional and social media marketing on brand trust and purchase intention. Reviewing the extant literature unveiled that the subject of traditional versus social media marketing in the airline market is not sufficiently studied. Thus, we studied the mentioned subject in Turkey because the aviation sector has shown noteworthy improvements due to a significant increasing volume of e-commerce, not only on the passenger side but also on the cargo side as well. On the other hand, thanks to the passenger demand growth since starting the recent century, the Turkish airline industry leads a giant contribution to the enlargement of the global economy due to the increasing number of connections and falling air transport costs. Data was gathered in Istanbul airports from 341 passengers of the airlines of Turkey to compare the impact of traditional and social media marketing on brand trust and purchase intention of customers and analyzed by using structural equation modeling. The findings reveal that in recent years digital marketing and online advertising campaigns has been more effective than traditional marketing for augmenting brand trust and purchase intention of the passengers.

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Section: Procedures and Samplementioning

confidence: 99%

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

Tümer

Aghaei

Eddine

et al. 2019

jrems

Self Cite

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“…Demonstrating the continued relevance of office politics, a recent survey of 2,700 individuals from over 100 countries indicated that members of the modern workforce view office politics as one of the top barriers to job performance (HBR Ascend Staff, 2019). Coupled with social forces promoting the pursuit of self-serving objectives (Schmid, Pircher Verdorfer, & Peus, 2019), the inevitability of work politics positions the phenomenon as a focal research topic across disciplines (Teimouri, Arasli, Kiliç, & Aghaei, 2018). Indeed, scholars have characterized the research base as “vibrant” (Ferris, Perrewé, Daniels, Lawong, & Holmes, 2017: 5), “very important and widely studied” (Naseer, Raja, Syed, Donia, & Darr, 2016: 15), and a “field of intensive and fruitful academic writing” (Vigoda-Gadot & Drory, 2016: 1).…”

mentioning

confidence: 99%

Perceptions of Organizational Politics Research: Past, Present, and Future

Hochwarter

Rosen

Jordan³

et al. 2020

Journal of Management

102

137

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Research examining the influence of perceptions of organizational politics (POPs) is currently at a nexus—capable of recognizing its previous contributions but also with an eye toward the future. Scholars credit much of the maturation over the past 30 years to Ferris, Russ, and Fandt’s seminal model. Despite the ever-increasing number of publications attributed to this topic, and model, opportunities to bridge and expand the current research base remain plentiful. We begin this review by differentiating POPs from political behavior and constructs considered overlapping conceptually. We then describe the evolution of two models responsible for guiding POPs research and conclude our review by summarizing meta-analytic studies investigating antecedents and outcomes of POPs. Doing so allows us to identify gaps currently impeding development and to recommend relevant approaches to extend research. Following this review, we introduce event systems theory as a guiding framework for integrating and expanding the knowledge base. This structure allows scholars to recast POPs as a discrete phenomenon capable of being evaluated in terms of its novelty, disruption, and criticality. Theoretically, this approach allows for greater precision in identifying causes and consequences of POPs, and it provides insight into how such perceptions emerge and evolve. Last, we discuss future research opportunities intended to improve understanding of this pervasive phenomenon, and we encourage much-needed future research examining the dynamics of POPs in contemporary work settings.

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“…All questions loaded properly on their intended factors more than 0.70 thresholds, and the overall reliability coefficient was 0.936. 81…”

Section: Discussionmentioning

confidence: 99%

“…As a rule of thumb, to analyze the covariance-based Structural equation modeling (SEM), it is suggested to find around 10 respondents per question in the self-structured questionnaire. 81…”

Section: Methodsmentioning

confidence: 99%

See 1 more Smart Citation

Knowledge management orientation and operational performance relationship in medical tourism (overview of the model performance in the COVID-19 pandemic and post-pandemic era)

Ghasemi¹,

Nejad²,

Aghaei

2020

Health Serv Manage Res

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Despite the considerable growth of interest in medical tourism in the last decade, there is no standard procedure to measure the pivotal factors in medical tourism destinations. Medical tourism is a rising global phenomenon that is strongly dependent on innovation and knowledge management. Being both innovative and systematic in medical tourism requires thought enrichment in knowledge management in hospitals. By applying a quantitative method, “knowledge management-oriented innovation” items have been used in this study to analyze new products or services related to active hospitals in medical tourism in Iran. This study presents the positive effects of the most essential knowledge management areas such as time, cost, and quality management orientation, on operational performance through the mediating role of innovation speed. In the current study, hospitals of Iran that are active in the medical tourism area have been considered as the final destination. Additionaly, because this study coincides with the coronavirus COVID-19 pandemic as the global health crisis which has a considerable effect on medical tourism, the managerial implications have been developed to help managers and decision-makers in order to apply the obtained findings during the pandemic and post-pandemic period.

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Service, politics, and engagement: A multi-level analysis

Cited by 13 publications

References 54 publications

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

Perceptions of Organizational Politics Research: Past, Present, and Future

Knowledge management orientation and operational performance relationship in medical tourism (overview of the model performance in the COVID-19 pandemic and post-pandemic era)

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