Service model based on lean tools to improve order fulfillment rate in a SMEs in the commercial sector
Juan Carlos Quiroz-Flores,
Katterin Caso-Vicente,
Marina Galarreta-Bellido
Abstract:The commercial sector has been growing steadily in recent years. However, there are problems within logistics that are detrimental to customer satisfaction; the objective of companies is to deliver orders on time and avoid large losses. That said, in the present research, the problem that generates the greatest economic losses for the company is the high percentage of unfulfilled orders.
The objective is to reduce the technical gap of unfulfilled orders by implementing a model based on the Lean methodology, th… Show more
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