“…More recently, a series of research studies employing qualitative interview methods with frontline managers has been published. For example, examining frontline managers' perceptions of their role in providing a supportive 'environment' for staff practice with service users to enable 'engagement in meaningful activities' (Berlin Hallrup, Kumlien, & Carlson, 2018;Bradshaw, Beadle-Brown, Richardson, Whelton, & Leigh, 2018) and to manage challenging behaviours (Deveau & McGill, 2016a;Olivier-Pijpers, Cramm, & Nieboer, 2018).…”