Service innovation and new product performance: The influence of market-linking capabilities and market turbulence

Chen, Kaui-Hwang; Wang, Chun-Hsien; Huang, Shengli; Shen, George C.

doi:10.1016/j.ijpe.2015.11.004

Cited by 150 publications

(114 citation statements)

References 64 publications

Supporting

Mentioning

109

Contrasting

Unclassified

Order By: Relevance

“…The majority of firms in the sample (n ¼85) generated more than 50 percent of their total revenues from the sales of services (or supply chain services). The predominance of service firms in our study sample is not a limitation of our study as previous research has found prominence of learning and innovation in service-oriented firms and supply chains (Lusch et al, 2010;Chen et al, 2016;Wang et al, 2016). Also, the majority of respondents belonged to firms with a non-unionized workforce.…”

Section: Sample and Proceduresmentioning

confidence: 85%

Supply chain organizational infrastructure for promoting entrepreneurial emphasis and innovativeness: The role of trust and learning

Ojha

Shockley

Acharya

2016

International Journal of Production Economics

View full text Add to dashboard Cite

Section: Sample and Proceduresmentioning

confidence: 85%

Supply chain organizational infrastructure for promoting entrepreneurial emphasis and innovativeness: The role of trust and learning

Ojha

Shockley

Acharya

2016

International Journal of Production Economics

View full text Add to dashboard Cite

“…Companies are increasingly focusing on adding value for the customer by offering services rather than producing goods, as services can provide value without generating negative impacts on the environment or conflicting with the needs of customers (Yoon, Kim, & Rhee, ). Consequently, Chen, Wang, Huang, and Shen () stress that service innovation has become increasingly important to firms, with an emphasis on innovative service initiatives, adoption and implementation of the market concept and its value‐added chains, and the goal of sustainability.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The critical aspects of co‐creating and co‐capturing sustainable value in service business models

Aagaard

Ritzén

2019

Creat Innov Manage

View full text Add to dashboard Cite

Numerous researchers and practitioners emphasize the potential to create value through sustainable business models (SBMs). However, little attention has been paid to how sustainable value is proposed, created, delivered, and captured in the organization, and how customers perceive sustainable value in service. The aim of this paper is to explore this research gap empirically through a case study of sustainable value (co-)creation through SBMs of sustainable service innovations as experienced among two hotels' managers, employees and customers. The contributions of the study relate to the development of SBMs in service, where the value processes happen simultaneously and where the element value perception has to be added to the extant SBM literature, which is closely related to the creation and delivery of physical goods as in product-oriented industries. The study also contributes through the dual perspective (providers and customers) on sustainable value proposition, value creation and value capture. The findings reveal different key aspects in creating and capturing sustainable value through SBMs and sustainable service innovation. The managerial implications for creating and implementing SBM in service stress the need for employee engagement, customer involvement and targeted and personal communication educating internal and external sustainability ambassadors.

show abstract

“…According to Wang and Chung (2013) successful innovations often provide a competitive edge in changing the relative position of a firm within an industry. Innovation plays a crucial role in ensuring the creation of economic activities (Chen et al, 2016). By integrating innovation with MO, a firm with a customer focus can take a more proactive perspective in innovation by meeting market responses, or customer needs (Wang and Chung, 2013).…”

Section: Innovationmentioning

confidence: 99%

Market sensing, innovation capability and market performance: The moderating role of internal information dissemination

Ahmed

2017

Int. j. adv. appl. sci.

View full text Add to dashboard Cite

Market sensing and internal information dissemination are popular concepts in the field of marketing and strategic management. Scholars in these fields are appreciating the roles of market sensing and internal information dissemination in understanding the business environmental changes to sustain competitive advantages for better firm performance. However, the interaction of market sensing and internal information dissemination couched within complementarity prospective to some extend has not been empirically tested. Therefore, This study aims to investigate the moderating effect of internal information dissemination in the exchange between market sensing and innovation and how innovation mediate the relationship between market sensing and market performance. As a result of responses from 166 firms operating in Sudan, we find that internal information dissemination strengthens the positive relationship between response of market sensing and innovation. Also innovation was found to partially mediate the relationship between market sensing and market performance. The study further develops the understanding of how market sensing influence innovation and market performance indicating the positive relationship between them. In addition our work provides managerial advices to the firms in Sudan to develop market sensing as an adaptive tool for innovation and performance.

show abstract

Service innovation and new product performance: The influence of market-linking capabilities and market turbulence

Cited by 150 publications

References 64 publications

Supply chain organizational infrastructure for promoting entrepreneurial emphasis and innovativeness: The role of trust and learning

Supply chain organizational infrastructure for promoting entrepreneurial emphasis and innovativeness: The role of trust and learning

The critical aspects of co‐creating and co‐capturing sustainable value in service business models

Market sensing, innovation capability and market performance: The moderating role of internal information dissemination

Contact Info

Product

Resources

About