Service Innovation Analytics

Abstract

The importance of innovation for firms for gaining competitive advantage has been widely acknowledged. Innovation in services exhibits some particular challenges. In order to support formal service innovation management, several frameworks of capabilities for service innovation have been published in recent years. However, these frameworks often do not support the use of existing information to apply them to a firm's context and to guide managerial decisions. In this paper the authors aim to show that a firm's service innovation capability can be operationally diagnosed with the help of such a framework in a more concrete way, using existing unstructured data. Building on established methods in text mining, the authors are working towards an approach to realise this. The paper outlines the approach and presents the encouraging results from our exploratory study, as well as avenues for further development of the approach and its implementation in a management information system.

Artificial Intelligence and Business Strategy towards Digital Transformation: A Research Agenda

“…Generally, AI advancements can achieve performance enhancement as a result of speed, flexibility, customization, scale, innovation, and decision-making [11,26]. Moreover, organizations have many benefits from the utilization of AI to create value across various organizational components: process automation; obtaining knowledge from data for decision-making; involving consumers and employees; developing and launching new products and services [7,12,[57][58][59][60][61].…”

“…Ref. [60] suggested that AI is rapidly reconstructing the service, executing different functions, becoming a significant source of innovation and generating opportunities for innovative human-machine interaction.…”

A Typology of Firms Regarding M-Commerce Adoption

“…Apart from the motives and impediments that a firm perceives from MS, it is essentials to know which environmental and internal factors can affect the development of organizational innovative activities (Kohler et al, 2014). Tornatzky and Fleisher's (1990) Technology-Organization-Environment (TOE) framework addresses three key facets related to the firms that adopt a given technology: the technological context, the organizational context and the environmental context.…”

Implicaciones de la Innovación para la Calidad en el Sector Pyme de Restauración. Un Estudio Empírico de la Ciudad de México

“…Durante mucho tiempo, los trabajos de investigación en el sector servicios eran incipientes, y en general, el sector era poco estudiado (Fundación COTEC, 2001;ISEA, 2008;Romero & López, 2015;Cardona, Balza & Henríquez, 2017). Pero recientemente comenzó a recibir una atención significativa de investigadores y formuladores de políticas, al reconocer que los servicios pueden ser dinámicos (Jacob, Tintoré & Torres, 2001;Kohler, Feldmann, Habryn & Satzger, 2013;Robayo, 2017).…”