Service innovation: A comparative study of U.S. and Indian service firms

Thakur, Ramendra; Hale, Dena

doi:10.1016/j.jbusres.2012.03.007

Cited by 127 publications

(122 citation statements)

References 96 publications

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“…From the internal driving force perspective, a firm's technology, human, and business resources should be compatible with e-services in order to develop e-service capability. Similar studies have been conducted to theoretically and empirically examine the relationship among the antecedents of service innovation Tarafdar & Gordon, 2007;Thakur & Hale, 2013;Santamaría et al, 2012). Furthermore, this study proposes that the external driving forces can enhance e-service innovations and provide insights into cooperation capability.…”

Section: Research Modelmentioning

confidence: 74%

Co-creating e-service innovations: Theory, practice, and impact on firm performance

Chuang

Lin

2015

International Journal of Information Management

104

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Section: Research Modelmentioning

confidence: 74%

Co-creating e-service innovations: Theory, practice, and impact on firm performance

Chuang

Lin

2015

International Journal of Information Management

104

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“…As the service sector is becoming important in many developing economies researchers are nowadays increasingly interested in innovation in services (Chang, Linton, & Chen, 2012;Desmarchelier, Djellal, & Gallouj, 2013;Hogan, Soutar, McColl-Kennedy, & Sweeney, 2011;O'Cass and Sok, 2013;Thakur and Hale, 2013). Hipp and Grupp (2005) stressed the influence of human factor in the innovation processes, especially for service business.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

The influence of intellectual capital on innovativeness and growth in tourism SMEs: empirical evidence from Slovenia and Croatia

Omerzel

Jurdana

2016

Economic Research-Ekonomska Istraživanja

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The innovative capability of an organisation depends on the intellectual capital that it possesses. Our research attempts to examine the influence individual intellectual capital components have on the innovativeness and consequent growth of a company. This article proposes a classification and measurement method of intellectual capital, highlighting the following three components; human capital, organisational capital, and social capital. Our aim is to explain innovation performance and company growth by showing the importance of each intellectual capital dimension on a specific type of innovation (product, process, marketing, and organisational). To this end, a questionnaire survey was performed on 2800 Slovenian and 1700 Croatian small and medium enterprises (SMEs) in the tourism area. A data sample of 359 companies was analysed using SPSS 19 and the EQS 6 statistical programme to employ multivariate data analyses techniques through developed hypotheses.

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“…Research comparing service innovations across markets has generally considered firm level new service development rather than national level adoption (see for instance Thakur & Hale, 2013;Yen, Wang, Wei, Hsu, & Chiu, 2012). Digital money adoption probably represents an extreme polar case (Yin, 1984), as the flow of money influences, and is influenced by, a wide range of social and institutional conditions including economic policy, security, ethics, and morality (Eagleton & Williams, 2011;Simmel, 1990).…”

Section: Introductionmentioning

confidence: 99%

Adoption readiness in service innovation: the case of digital money

Thomas

Vernet

Gann

2016

Industry and Innovation

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One challenge for firms seeking to develop new services is to understand the conditions likely to affect rates of adoption. Understanding relative degrees of "adoption readiness" provides innovators with information to choose market segments and indicates opportunities to influence adoption environments. This paper considers these issues through the case of digital money, a service innovation some claim to have the potential to provide major economic and social benefits. However, there is little research into the adoption readiness of countries upon which firms can base their new service development decisions. Defined as "currency exchange by electronic means", we conceptualize digital money as a socio-technical system, and propose a Digital Money Readiness Index. This composite index integrates institutional, financial, technological, economic, industrial and social attributes to measure adoption readiness. We identify four stages of readiness and systematically analyze the factors that drive under or over adoption of digital money technologies.Key words: Service innovation, digital money, adoption readiness, composite index, cashlessness 3 INTRODUCTIONPerhaps the most influential service innovations shaping history, money has driven wealth creation and socio-economic development. Innovation in the technologies of money has the potential to provide major economic and social benefits. Dodgson, Gann, Wladawsky-Berger, and George (2012) argue that the reduction of time lost in making transactions, or waiting for receipt or confirmation of payments, will improve productivity by removing the "friction" in transactions.Others have emphasized potential social and economic benefits of mobile payments such as M-PESA in developing nations (Jack & Suri, 2011;Morawczynski, 2014). Digital money innovation also offers the possibility of "dis-intermediating" financial systems through removing the requirements for intermediaries to facilitate transactions (Dodgson et al., 2012). The development and adoption of digital money poses a range of questions for innovation studies and for management scholars (Dodgson, Gann, Wladawsky-Berger, Sultan, & George, 2015).A challenge for firms and governments seeking to develop and regulate new service innovations such as digital money is to understand the conditions of adoption in different markets.However, comparisons of service innovation adoption across markets is difficult, as social, economic, political and cultural factors complicate such comparisons (Cooper, 1998;Rogers, 2003). Research comparing service innovations across markets has generally considered firm level new service development rather than national level adoption (see for instance Thakur & Hale, 2013;Yen, Wang, Wei, Hsu, & Chiu, 2012). Digital money adoption probably represents an extreme polar case (Yin, 1984), as the flow of money influences, and is influenced by, a wide range of social and institutional conditions including economic policy, security, ethics, and morality (Eagleton & Williams, 2011;Simmel, 1990)...

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Service innovation: A comparative study of U.S. and Indian service firms

Cited by 127 publications

References 96 publications

Co-creating e-service innovations: Theory, practice, and impact on firm performance

Co-creating e-service innovations: Theory, practice, and impact on firm performance

The influence of intellectual capital on innovativeness and growth in tourism SMEs: empirical evidence from Slovenia and Croatia

Adoption readiness in service innovation: the case of digital money

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