“…Previous studies show that visual cues, identity cues, gender, and conversational cues (e.g., conversational skill, message interactivity, personality, and conversational style) are useful interventions (e.g., Araujo, 2018;Go and Sundar, 2019;Schuetzler et al, 2020;Borau et al, 2021;Roy and Naidoo, 2021). Recently, the literature began paying attention to the various capabilities that can boost humanness perception, including agency, emotionality, and morality, but few studies actually provide clear guidance on how chatbot should communicate to enhance these perceptions (Söderlund and Oikarinen, 2021). Our findings show that chatbots can enhance perceptions of emotionality (warmth) via social-oriented communication.…”