Service Design Capabilities

Morelli, Nicola; Götzen, Amalia de; Simeone, Luca

doi:10.1007/978-3-030-56282-3

Cited by 26 publications

(30 citation statements)

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“…Our point of observation is the one of design, i.e. those practices undertaken to identify, frame and address problems by significantly relying on modelling and other visual and aesthetic representations (Conley, 2004; Morelli et al., 2021; Vink et al., 2021), on iterative and participatory processes (Morelli et al., 2021), and on user‐, human‐ and life‐centered perspectives.…”

Section: Aims Of the Papermentioning

confidence: 99%

Using Theory of Change to Support Participatory Visual Mapping in Urban Transformation Projects

Zohar,

Simeone,

Morelli

et al. 2023

Design Management Journal

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Theory of Change was created as a logic planning model to explore and represent a potential change in a way that reflects a complex and systemic understanding of development. Even though it is a familiar tool in the context of community initiatives and philanthropic projects, Theory of Change is under‐applied in design as a problem‐solving practice and underexplored within design research. Design projects that are looking for more comprehensive ways of negotiating change can greatly benefit from it to inform a deep understanding of the dynamics of change. This paper focuses on how a designerly approach to Theory of Change can support participatory visual mapping, thus creating some enabling conditions towards transformation in cities, namely: facilitating more granular communication, suggesting a multifaceted and systemic perspective, helping to navigate complexity by creating shared mental models among stakeholders, fostering thinking through different temporalities, and boosting creativity. The paper will examine a case of an urban transformation project that involves six European cities under regeneration.

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Section: Aims Of the Papermentioning

confidence: 99%

Using Theory of Change to Support Participatory Visual Mapping in Urban Transformation Projects

Zohar,

Simeone,

Morelli

et al. 2023

Design Management Journal

Self Cite

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“…They're de facto interactions, so production and consumption happen simultaneously, and the experience can only be remembered but not kept physically. The description is still applicable to radical services, but the following still lacks further exploration: the emphasis on interactions and relations between the different actors of the service [4]. In post-phenomenology, the object and subject are not seen as different entities [5].…”

Section: Service's Relationsmentioning

confidence: 99%

“…How can a service provider steer this self-sustaining value creation without any physical object attached to it? Designers or Service providers cannot deliver value but offer only a value proposition to be aggregated by the beneficiary in the moment and the place of the value creation [4]. An authentic value proposition "explicitly addresses social responsibility and ecoeffectiveness" [14].…”

Section: The Impetus Of Servicesmentioning

confidence: 99%

New Footing for Service Design: Roots of Meaning

Cognie¹,

Hoecke²,

Schepper³

et al. 2022

DS 117: Proceedings of the 24th International Conference on Engineering and Product Design Education (E&PDE 2022), London S

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Innovative organisations worldwide are part of a rapidly evolving world concerning innovation, digitalisation and economic growth. Consequentially, manufacturing companies are seeing opportunities when exploring the new field of product-service systems (PSS) and are excelling in these. With regards to the liquefying advantage and valuable flexibility of servitization, there is still an underaddressed early exploration phase that primarily focuses on the mere service component. This lack of research attention might hinder organisations from developing PSS. Nonetheless, it acts as an opportunity to address servitization at an earlier development stage without compromising on radicality. The existing literature is abundant with tools and methods to optimise the PSS design process, but this paper focuses on the integrative design of PSS and proposes to continue onward from the early servitization component and service-based innovation literature. This paper redirects the spotlight on the intangible component and the impact of a meaningful user experiences in the early stages of the design process. These contributions aim to avoid designing for a strictly product-oriented world and turn towards a human-fuelled existence, instead of floating along the current consumer-minded wave. Through radical service design, meaning will prevail and harbour our human needs and drives, compelling the excessive tangible products to take a step backwards and in doing so creating a positive ecological effect.

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“…access to resources such as funding, software, innovation space etc. (Morelli, De Götzen, & Simeone et al, 2021).…”

Section: Service Design In Context Of Library Servicesmentioning

confidence: 99%

Why Service Design Matters: The Case of National Library of Latvia

Veliverronena

Grīnfelde

Java

2021

SIE

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In the digital age when many organizations initiate and experience transformations as a reaction to wider societal changes, there is discussion about functionality, usability and availability of library services. Studies report a decreasing number of library visitors as result of the pervasive presence of the Internet as a faster source for getting resources, public`s lack of knowledge about the library services, etc. To maintain relevance for the public, more libraries apply principles of service design to provide an effective customer experience. For national libraries websites are of high importance as gateways to library resources and media to communicate institutions` objectives. The aim of this article is to analyse how the principles of service design are reflected in the online services offered by the National Library of Latvia. The research methods rely both on secondary data on audience needs and involve application of the service design principles to the website of National Library of Latvia. Results highlight the majority of analysed libraries apply the basic principles of service design and the focus is to provide the user friendly experience in libraries` databases and repositories. The website of the library provides limited user friendly experience in library`s and only partially follows the principles of service design.

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Service Design Capabilities

Cited by 26 publications

References 0 publications

Using Theory of Change to Support Participatory Visual Mapping in Urban Transformation Projects

Using Theory of Change to Support Participatory Visual Mapping in Urban Transformation Projects

New Footing for Service Design: Roots of Meaning

Why Service Design Matters: The Case of National Library of Latvia

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