Service-based business concepts: A typology for business-to-business markets

Lay, Gunter; Schroeter, Marcus; Biege, Sabine

doi:10.1016/j.emj.2009.04.002

Cited by 135 publications

(130 citation statements)

References 28 publications

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“…This process is seen as being driven by ever more complex customer demands and a need to defend against competition. In effect, manufacturing firms become service providers (Lay et al, 2009), a shift that requires them to change their strategies and develop new business concepts (Neu and Brown, 2005). A diverse range of servitisation examples can be found in the literature on car manufacturers, aerospace industry, machine tools, printing machinery and other capital equipment (Baines et al, 2009).…”

Section: Introductionmentioning

confidence: 99%

Service innovation in manufacturing firms: Evidence from Spain

2012

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a b s t r a c tThe ways in which manufacturing firms come to offer services to customers servitisation or servicisation are attracting considerable attention. This paper examines an innovation survey of Spanish firms in order to investigate one aspect of this phenomenon: the introduction of new or improved services by manufacturers. Specifically, the paper analyses the determinants of service innovations in manufacturers and determines whether they differ from those of product or process innovations in these same firms. The study finds that almost 20 percent of the firms in the sample have introduced such services in the recent past and that important differences exist between service and product (goods) innovations, with service innovations being particularly related to human resource development and closer links to customers. This suggests that service innovation by manufacturers has much in common with the innovation patterns detected in service sector firms. Intriguing differences across manufacturing sectors are also noted, with the lowest and highest tech sectors reporting more service innovations than the medium tech sectors.

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Section: Introductionmentioning

confidence: 99%

Service innovation in manufacturing firms: Evidence from Spain

2012

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“…As shown in the review outcome in Figure 7 above, Mason and Spring (2011) provides business models for products, Lay et al (2009) focuses on products and services while Okkonen and Suhonen (2010) examine large scale technical systems. Generic approaches to business modelling was provided by Osterwalder and Pigneur (2010).…”

Section: Figure 7: Adjustment Of Existing Business Modelsmentioning

confidence: 99%

“…Some scholars (e.g. Osterwalder and Pigneur, 2010) present the concept from a generic view applying it to all kinds of businesses and products, whereas others provide business models that are limited to particular industrial segments -heat energy generation (Okkonen and Suhonen, 2010), offering typeproduct service offerings (Lay et al, 2009) and even type of company ownership -municipalityowned waste management companies (Corvellec and Bramryd, 2012). In defining the concept, Osterwalder and Pigneur (2010) present the business model as "the rational of how an organization creates, delivers and capture value".…”

Section: Business Modelsmentioning

confidence: 99%

“…When it comes to combined products and service offerings, Lay et al (2009) offer a morphological box of important components to describe business concepts. These are ownership during and after use phase, responsibility for manufacturing and maintenance, location of operation, number of operating customers and payment model.…”

Section: Existing Business Models In Literaturementioning

confidence: 99%

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Promotion of Environmental Technology Export : Governmental Initiatives and Business Concepts

Kanda¹

2014

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This qualitative and quantitative study examines governmental initiatives and business concepts as approaches to promote the export of environmental technology. Here, environmental technology refers to technologies (products, services, organizational models, and large-scaled technical systems) whose development and use actually provide or intends to provide a better environmental performance than their relevant alternatives from a life cycle perspective. Using literature reviews, surveys and interviews, this thesis collects primary and secondary data from national government level, private Swedish environmental technology firms and Swedish municipality-owned firms. Three main research questions guide this thesis. These questions address how different governments in selected countries promote the export of environmental technologies and how private Swedish environmental technology firms perceive the effectiveness of governmental export promotion initiatives in realising export. In a complementary view, the thesis focuses on fundamental components of business concepts for export of environmental technologies by municipality-owned companies. These three units of analysis (i.e. – governmental initiatives, private companies and municipality-owned companies) are influenced by the characteristics of the environmental technology sector in Sweden. The main results from the study suggest three conclusions. First, governmental initiatives intended to promote the export of environmental technology are largely similar to approaches that intend to promote the export of “conventional” technology. These initiatives can be categorised as: financial aid programs, information programs, education and training programs, and trade mobility related programs. When it comes to perceived effectiveness of governmental promotion initiatives by private firms, results indicate that firms that accessed more than one type of governmental promotion, particularly those including financial support, perceived governmental promotion as contributing to realising export. For municipality-owned companies exporting environmental technology, the thesis proposes seven fundamental components of a business concept as: market (including regulation), finance, resources, activities, partnership (private-public partnership), ownership and responsibility, and legitimacy. Among these factors, regulation, public-private partnership, and legitimacy are particular to environmental technologies. These results suggest a dynamic balance between generic and tailored export promotion initiatives for environmental technology exporters, with much attention to program implementation as is given to program content formulation. The components proposed for municipality export opens up a potentially new research trajectory on environmentally conscious design that considers technological as well as non-technological changes based on large-scaled environmental technology systems for system-wide environmental improvements

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“…Further increased knowledge and understanding will result in increased availability and reduced product failures (Alonso-Rasgado, Thompson et al 2004). Economies of scale can also emerge when the provider is in charge of the operations at the site of the customer, when the expertise of the provider in running the equipment can provide reduction in lead time and scale affects (Lay, Schroeter et al 2009). …”

Section: Economies Of Scalementioning

confidence: 99%

Integrated Product Service Engineering - Factors Influencing Environmental Performance

Lingegrd¹,

Sakao²,

Lindahl³

2012

Systems Engineering - Practice and Theory

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This chapter endeavours to lead the scientific discussion regarding which IPSE factors are expected to, in theory, lower the environmental impact of a life cycle compared to a traditional product sales business. To do so, the IPSE concept is introduced, first with an emphasis on engineering processes rather than an object such as PSS. In the following sections, four aspects from theory will be discussed: product development, information asymmetry, economies of scale, and risk. These sections discuss how environmental impacts are influenced from a product life cycle perspective, and highlight crucial factors theoretically. They are followed by an overall discussion and an examination of some promising future work. The chapter provides the research community with a first theoretical cornerstone regarding environmental performance by IPSE. To practitioners, it will be an eye opener for how they engineer

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Service-based business concepts: A typology for business-to-business markets

Cited by 135 publications

References 28 publications

Service innovation in manufacturing firms: Evidence from Spain

Service innovation in manufacturing firms: Evidence from Spain

Promotion of Environmental Technology Export : Governmental Initiatives and Business Concepts

Integrated Product Service Engineering - Factors Influencing Environmental Performance

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