“…To serve others, SLs create a meaningful impact on followers by a variety of actions such as listening, understanding, language, imagination, withdrawal, acceptance, empathy, foresight, awareness, perception, persuasion, focus, conceptualization, healing, and intuition (Ng, 2019). Th us, they encompass service, authenticity, mutual trust, empowerment (Breslin, 2017), and focus on their followers' well-being (Andersen, 2018). Based on Greenleaf's notes, Anderson (2008) listed the actions of SLs as to care, to know the followers well, to focus on followers and their needs, to grow and develop them, to listen, to provide a vision, to persuade, to build strong and unique (agape) relationships with followers, to empower others, to build a sense of community and to display humility.…”