2021 International Conference on Innovative Computing (ICIC) 2021
DOI: 10.1109/icic53490.2021.9693026
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Sentiment Analysis of Customer for Ecommerce by Applying AI

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Cited by 7 publications
(5 citation statements)
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“…These real-life experiences, impossible for enterprises to replicate, offer customers the most tangible impressions (Hinnuber et al, 2019). Leveraging artificial intelligence to analyze customer needs and provide tailored recommendations enhances the inclination to purchase (Aftab et al, 2021; Franke & Schreier, 2010). A jointly established sales department by educational institutions and enterprises within the Industry-Education City, utilizing diverse forms of immersive marketing through entertainment, dining, landscapes, cultural exhibits, hotels, and technology, encourages voluntary and enthusiastic customer purchases.…”
Section: Resultsmentioning
confidence: 99%
“…These real-life experiences, impossible for enterprises to replicate, offer customers the most tangible impressions (Hinnuber et al, 2019). Leveraging artificial intelligence to analyze customer needs and provide tailored recommendations enhances the inclination to purchase (Aftab et al, 2021; Franke & Schreier, 2010). A jointly established sales department by educational institutions and enterprises within the Industry-Education City, utilizing diverse forms of immersive marketing through entertainment, dining, landscapes, cultural exhibits, hotels, and technology, encourages voluntary and enthusiastic customer purchases.…”
Section: Resultsmentioning
confidence: 99%
“…Availability of hardware such as computers, laptops, and smartphones (Hedman et al, 2016) Availability of software such as e-commerce applications and social media platforms (Pelet & Lecat, 2014) Fast and stable internet connection (Zheng & Wang, 2010) Technology skills Ability to operate hardware and software required to run an online business (Cheema & Papatla, 2010) Ability to manage and process data digitally (Ugwunwoti, 2021) Ability to use social media platforms and e-commerce applications (Aftab et al, 2021) Availability of resources Availability of human resources who have skills and experience in running an online business (Heikal et al, 2019) Availability of financial resources to develop and run an online business (Heikal et al, 2019) Awareness of the importance of technology Awareness of the benefits of technology in increasing business efficiency and effectiveness (Heikal et al, 2019) Awareness of the importance of adapting to technological developments (Heikal et al, 2019;Oktavianty, 2018) Level of trust Belief in data security and privacy in running an online business (Saeed, 2023) Trust in the reliability of social media platforms and e-commerce applications (Pardesi, 2019) Belief in the ability of technology to improve business efficiency and effectiveness (Heikal et al, 2019;Oktavianty, 2018)…”
Section: Access To Technologymentioning
confidence: 99%
“…Utilization Count References Social Media Services 102 [6], [16]- [18], [23], [24], [27], [29], [34]- [36], [39], [46]- [52], [56], [60]- [62], [62]- [90], [90]- [124], [124]- [140] Survey Databases 9 [27], [30], [57], [58], [122], [141]- [144] Review Databases 6 [41], [116], [145]- [149] Search Engines 4 [28], [56], [107], [150] Hospital Databases 4 [57], [59], [61], [107] and demographic scope. Furthermore, textual datasets show significant advantages in terms of dataset sizes, simplicity of data collection procedures, and ease of processing when compared to other data types.…”
Section: Data Sourcementioning
confidence: 99%
“…As global social media use dynamics evolve, various industrial, governmental, and marketing-focused actors develop strategies to make use of the available information towards their respective particular interests [145], [146], [151], [152]. For this reason, collected data from social media sources currently aggregate information from these actors together with the contributions of individual users to personal accounts.…”
Section: B Aspect Extraction Techniquesmentioning
confidence: 99%