“…Recent research into online student persistence and retention points to the importance of institutional knowledge and understanding of the particular needs of the online cohort, combined with strategies such as engaging and interactive learning design; regular and meaningful tutor-student contact; support from other students or "study-buddies"; relevant and authentic learning activities and assessment tasks; and flexibility of delivery, in which students can pace themselves, by moving ahead or catching up, with less rigid timelines (Hewson, 2018;O'Shea, Stone, & Delahunty, 2015;Ragusa & Crampton, 2018;Stone, 2017;Stone & Springer, 2019). In Muir et al's (2019) case study of "Angela", a mature-age student with family and paid work responsibilities, key factors sustaining her engagement with her studies included supportive teachers, a supportive friend, interactivity within the learning tasks and "asynchronous flexibility … the freedom to move at her own pace: to 'zoom ahead'…or to take a break" (p. 10), illustrating that "without sufficient flexibility, the position of online students can be rendered inequitable" (Stone, Freeman, Dyment, Muir, & Milthorpe, 2019, p. 89).…”