Abstract:This study reports the results of a laboratory experiment in decision-making in an Emergency Operations Centre (EOC) during a crisis. It adapted a validated simulation of a severe winter storm in a fictional city in Canada, during which a variety of serious events caused major disruptions, including loss of life. Participants were naïve individuals, as the focus was on sense-making in unfamiliar dynamic and uncertain environments and situations requiring urgent responses (i.e., conditions that occur during cri… Show more
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