Semiotic approaches to user interface design

Souza, Clarisse Sieckenius de; Prates, Raquel O.; Barbosa, Simone Diniz Junqueira; Edmonds, Ernest

doi:10.1145/633507.633513

Cited by 1 publication

(2 citation statements)

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“…The difference between this kind of communication and the more widely recognized kind of computer-mediated communication we just mentioned is that direct communication between designers and users (such as through online help or FAQ pages, for example) is secondary to the prevalent indirect form-a communication through the computer artifact itself, where the interface tells the designer's mind. This concept is the fulcrum of Semiotic Engineering (de Souza, 1993(de Souza, , 2001, a theory that views interactive software as a one-shot message from designers to users about how users must interact with the system in order to achieve a certain range of goals and experiences. This message is constructed taking into consideration all the designers have learned about who the users are, which preferences and abilities they have, which needs or ends they would expect to meet by using the software, and so on.…”

Section: Semiotic Foundationsmentioning

confidence: 99%

“…The semiotic foundation of the OCF follows the principles of semiotic engineering (de Souza, 1993(de Souza, , 2001(de Souza, , 2004. In this perspective, the perceived quality of the technology that supports online communities is not only a function of how well systems designers understand and interpret the users' usability and sociability requirements, but also and very importantly of how well they communicate this back to the users through their designs.…”

Section: Introductionmentioning

confidence: 99%

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A framework for analyzing and understanding online communities

Souza

Preece²

2004

Interacting with Computers

164

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Social interactions in online communities are varied and often complex, as are the communities themselves. The characteristics of the people, the range of purposes they pursue, the type of governance policies they develop, and the design of the software supporting a community, vary from community to community. These characteristics determine a community's sociability. Thus, the availability of powerful analytic tools to help designers understand existing technology-supported social activity online can broaden the spectrum of design knowledge and promote new insights for designing computer applications of this sort. In this paper, we present one such analytic tool-a theoretically-based online community framework (OCF). In order to demonstrate the efficacy of the framework we elaborate on its communication constituent using semiotic theory to help us. This constituent is particularly important in the OCF because it addresses computer-mediated communication between community members, and also communication from interactive software designers to users via the software they design. This latter kind of communication can shape the community's experience to a considerable extent, as our analysis shows. The paper ends with an agenda for future research. q

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Section: Semiotic Foundationsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%