Semarang City’s Slaughterhouse: Adaptation Through Organizational Change

Abstract

Semarang City's Slaughterhouse (RPH Penggaron) as a public organization needs to adapt to a changing environment, both internal and external. In 2016 this Slaughterhouse and two other municipal-owned companies were merged into a municipal-owned holding company, PT. Bhumi Pandanaran Sejahtera. This research is focused on the reason of this organizational change, and the impact it is expected in terms public service delivery. The type of research chosen is qualitative research. Data collection techniques include: observation, interviews to the RPH's Director and the staff, documentation. Data analysis techniques by means of data reduction, data presentation and conclusion drawing. The research result showed that RPH Penggaron new organizational structure is part of its transformation into business-like organization for the sake of the municipal revenues, besides to improve the quality of its public service. Results of the RPH's public services quality show that several of the nine public service elements still need improvement, such as on systems, mechanisms and procedures, handling complaints, suggestions and inputs, as well as quality of facilities and infrastructure. It is recommended that the RPH Penggaron should create a website, provide openness and increase responsiveness to complaints, suggestions, and inputs from the community, as well as on its facilities and infrastructure.