Semantic wiki aided business process specification

Hussain, Toufeeq; Balakrishnan, Rajesh; Viswanathan, Amar

doi:10.1145/1526709.1526894

Cited by 6 publications

(3 citation statements)

References 1 publication

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“…Other wiki-based solutions have been proposed to capture knowledge about processes, not only related to web applications. For instance, Hussain et al (2009) used a customized MediaWiki installation: processes are described in wiki pages and the platform can convert the wiki text into semantic data, which can be displayed or even used to automatically generate code.…”

Section: Motivational Case Study: Wikis and Knowbest For Knowledge Managementmentioning

confidence: 99%

Supporting authors in documenting and sharing operative knowledge

Rossi

Iorio

2018

OIR

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Purpose The purpose of this paper is to design and evaluate an authoring tool to support users in documenting knowledge using social software-based platforms in order to improve information sharing within organizations. Facilitating the creation of such content has been identified as a critical point for the acceptance of similar platforms. Design/methodology/approach The authors propose a general framework to design and assess technological solutions that positively affects users’ contribution – and, as a consequence, users’ engagement – when knowledge is externalized, made persistent and shared by using semantic wikis. The definition of the framework has been derived from a case study on operational knowledge management. This framework revolves around interaction with actual users for both design and evaluation. The latter exploits usability tests based on the System Usability Scale and analysis based on the grounded theory. Findings The framework proved to be effective when applied for a solution for the authors’ case study. The results of the designed tool were well accepted, and the tool was characterized by its users as having high usability. A limitation that emerged is related to the ability to support authors not just in creating documentation but also in maintaining it, an aspect that needs to be better addressed in the future. Originality/value The presented framework can be instantiated for similar platforms and provides a common ground for assessment of tools. The produced tool significantly simplifies the production of documentation related to community best practices. Valuable user feedbacks were collected about possible improvements for tools supporting authors.

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Section: Motivational Case Study: Wikis and Knowbest For Knowledge Managementmentioning

confidence: 99%

Supporting authors in documenting and sharing operative knowledge

Rossi

Iorio

2018

OIR

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“…Most of these systems are built on top of Semantic MediaWiki and specialize their syntax and features (mainly, Categories) for modeling process-related entities like Events, Activities, Flows, Conditions, Sequences and so on. In [9] authors proposed a wiki-aided process to create business process specifications. They basically extended the MediaWiki syntax to allow users (business domain experts) to describe the requirements of a system in a semi-structured natural language, that can be exported into RDF and BPEL.…”

Section: Toolsmentioning

confidence: 99%

Exploiting Semantic Knowledge in Know Best

Iorio

Rossi

Turrini

2014

2014 IEEE 23rd International WETICE Conference

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KnowBest is a system that has been designed to support recording/replaying/sharing best practices involving social software tools in an emergent coordination context. One of the main components of the system is a semantic wiki that, through the social management of content and its associated annotations, makes available semantically-enriched information that can be machine processed and exploited and reasoned upon allowing the development of inference-based applications. In order for this class of applications to be effective, the structure of the semantic knowledge is of fundamental importance. Not always, in fact, the use of pre-defined, accurately designed ontologies is possible (which is mostly true for wikis where not just the knowledge but also its structure is synthesized from social interactions). In this paper we show how it is possible to effectively support emergent ways of organizing knowledge with a two-layers approach in which a pre-defined core structure can be freely extended with domain-related concepts by exploiting semantic wikis' editing facilities; we apply this approach in the implementation of KnowBest's recommender, a component designed to leverage semantic inference in order to provide suggestions about existing best practices to the users in a way that is similar to what a car navigation system does for car drivers.

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“…The most relevant proposals were surveyed in . In (Hussain et al, 2009) authors proposed a wiki-aided process to create business process specifications. They basically extended the MediaWiki syntax to allow users (business domain experts) to describe the requirements of a system in a semi-structured natural language, that can be exported into RDF and BPEL.…”

Section: Enterprise Wikis and Knowledge Managementmentioning

confidence: 99%

Promoting Best Practice Sharing within Organizations

2013

Proceedings of the 9th International Conference on Web Information Systems and Technologies

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In recent years we are witnessing the wide adoption of Web 2.0's social software tools (blogs, microblogs, wiki, forums, shared calendars, etc.) within organizations complementing (or even replacing) existing enterprise applications. This trend is justified by the improved immediacy with which information can flow among the members of the organization and by a better support of agile, emergent cooperation models that reshape the practices and the processes within organizations, allowing their continuous refinement and alignment with the organizations' missions and evolving know-how. One of the problems that arise in this new scenario is that as more and more practices and processes include interactions with several tools, often not controlled by the organization itself, it becomes more difficult to manage the knowledge they embody. In this paper we present an approach to mitigate this problem that plays nicely with the enhanced participation mechanisms triggered by social software. Our proposal revolves around the use of semantic wiki technologies as knowledge management tools; specifically we focus on dealing with practice and process-related knowledge, emerging from users interactions with Web 2.0 applications, and how this knowledge can effectively be represented, shared and made persistent.

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Semantic wiki aided business process specification

Cited by 6 publications

References 1 publication

Supporting authors in documenting and sharing operative knowledge

Supporting authors in documenting and sharing operative knowledge

Exploiting Semantic Knowledge in Know Best

Promoting Best Practice Sharing within Organizations

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