Semantic Business Process Modelling and Analysis

Becker, Jörg; Pfeiffer, Daniel; Räckers, Michael; Falk, Thorsten; Czerwonka, Matthias

doi:10.1007/978-3-642-45100-3_9

Cited by 8 publications

(2 citation statements)

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“…Interviews with the process-related employees to learn about the process details were a key element of the Measure phase. The processes were then modeled by using standard flow charts, event-driven process chains (EPC) and the semantic process modeling language, PICTURE, which was developed especially for the public sector (Becker et al, 2007;Becker et al, 2015) and had been acquired by the municipality before the initiative started. One project extended the personal impressions about the employee's process satisfaction by a short survey to identify the most critical process steps and reservations.…”

Section: Task and Responsibilities Reallocationmentioning

confidence: 99%

Introducing Lean Six Sigma to a German municipality: an action research report

Kregel¹,

Coners²

2018

IJLSS

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Purpose This paper aims to expand the knowledge about Lean Six Sigma (LSS) implementation in the public sector. By analyzing an LSS improvement initiative in a German municipality, examples of success, barriers and challenges are discussed. A comparison with literature regarding the production and service sectors unfolds similarities and differences. Design/methodology/approach The paper applies the action research method. Especially for the broad field of project management, methods focusing on actual experience from practice have been recommended by many researchers. Findings Implementations of LSS in the public sector seem to be particularly challenging and lengthy. Change and communication management have proved to be the most important aspects to successful acceptance, cooperation and improvement sustainability. In the analyzed cases, the needed volume of data could often not be procured. The applied Six Sigma methodology primarily included the DMAIC project phases as well as selected standard instruments. In contrast, the lean elements of LSS achieved more results and were appreciated by project team members. Originality/value The LSS application in this paper provides insights into practical implementation experience in a municipality, as well as lessons learned. Until now, most research addressed the single application of lean, continuous improvement or Six Sigma. This paper represents the first academic report of a LSS program in a German municipality and underlines the need for scientific support of those initiatives in further municipalities worldwide.

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Section: Task and Responsibilities Reallocationmentioning

confidence: 99%

Introducing Lean Six Sigma to a German municipality: an action research report

Kregel¹,

Coners²

2018

IJLSS

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“…The Business Process Model provides a platform for the analysis of the processes to be carried out. Business Process Modelling is a method commonly used in organizations to increase awareness of the business process, and to simplify the complexity of the organization by disaggregating the process (Recker et al, 2009). The principles of Business Process Model can be traced back to the idea of Division of Labour in manufacturing by Adam Smith in 1776.…”

Section: Introductionmentioning

confidence: 99%

An in Depth Comparative Analysis of Software Tools for Modelling and Simulating Business Processes

Papademetriou

Karras

2016

Proceedings of the Sixth International Symposium on Business Modeling and Software Design

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Undoubtedly, Business process modelling is an increasingly popular research area for both organisations and enterprises due to its usefulness in facilitating better planning of resources, business reengineering and optimized business performance. The understanding of Business Process is an essential approach for an Organization to achieve set objectives and improve its operations. Business Process Modelling is a representation of the processes of the Organization. Several modelling techniques have been proposed and used to capture the characteristics of business processes. However, available techniques view business processes from different perspectives and have different features and capabilities. Furthermore, to date limited guidelines exist for selecting appropriate modelling techniques based on the characteristics of the problem and its requirements. Recent development has shown the importance of representing processes to carry out continuous improvement. The modelling and simulation of Business Processes has been able to show Business Analysts, and Managers where bottleneck exists in the system, how to optimize the Business Process to reduce cost of running the Organization, and the required resources needed for an Organization. This paper presents a comparative analysis of some popular business process modelling techniques. The comparative framework is based on the following major criteria: data flow capability, logical reasoning and understandability, specification of roles, and capability of simulation, flexibility and ease of use, simulation support and scope. The proposed framework can serve as the basis for evaluating further modelling techniques and generating selection procedures focusing on a comparison of existing tools to implement these techniques. This is to enable a potential user/modeller choose the right technique and tool in modelling critical Business Processes in order to analyse and optimize the operations of an Organization.

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