Self-Service Technology and the Impact on Academic Libraries: A Perspective Piece by an Access Services Specialist

Abstract

Self service technology (SST) is inundating the library world with more efficient forms of service for the library user experience. There are different types of SST and each type creates challenges and opportunities in the academic library. This multi-varied approach provides quality support to users who are unfamiliar with the technology, and offers time expediency to those who are adept at using SST. This persuasive paper will show what Kansas academic libraries currently have in the form of SST and encourage libraries to adopt new methods of service. The goal is to get you excited about SST and relieve any apprehension about implementing new technology in your academic library.

Trends, Challenges and Opportunities at University of Manitoba Libraries during the COVID Pandemic

“…This is the future of academic libraries." (Hutchinson, 2020) The pandemic brought about further adoption of technological solutions as libraries tried to find ways to continue services under public health restrictions imposed by the COVID-19 pandemic.…”