Selection of Technological Innovation for Service-Orientated Enterprises

Abstract

Technological innovation is a vital method for enterprises to remain sustainably competitive. Highlighting the emerging information technology such as cloud computing, big data, and Internet of Things (IOT) provides grounds for options of technological innovation for service-orientated enterprises, how could the service-orientated enterprises make appropriate and effective decisions? This paper constructs the evaluation criteria system of a technological innovation scheme selection based on the four-dimensional model of service innovation and uses the hybrid multi-criteria decision model (MCDM) to make systematic selection. That is, to analyze the relationship between every dimension and criteria based on Decision Making Trial and Evaluation Laboratory (DEMATEL) method, draw out the network diagram, calculate the weighted ratio of each indicator using the Analytic Network Process (ANP) method, and finally through integrating the modified VlseKriterijumska Optimizacija I Kompromisno Resenje (mVIKOR) method to order the enterprise innovation scheme. The result of this paper shows that Beacons technology is the best service innovation scheme, and the sequencing of each dimension’s weight is the new service delivery system, new client interface, new service concept, and technology choice. It also, combining with the research conclusion, gives out advice on enterprises’ technological innovation selection process.

The Influence of Management Innovation and Technological Innovation on Organization Performance. A Mediating Role of Sustainability

“…This study tested the mediating role of sustainability between MI and organization performance as well as between TI and organization performance. Though, several studies have examined the direct relationship between MI and organization performance (e.g., [20]) and TI and organization performance [36], especially in developed markets. However, this research is an attempt to test the model based on empirical evidence collected from an emerging economy.…”

“…[35] claims that MI represents one of the most prominent sources of competitive advantage and sustainable performance in the business world. Similarly, it is argued that TI is a necessary tool for a sustainable position in the current era of globalization [36]. Surprisingly, recent studies still claim a lack of research in term of MI and TI [20,21,37].…”

Multiple Criteria Decision Making for the Achievement of the UN Sustainable Development Goals: A Systematic Literature Review and a Research Agenda

“…A summary of the reviewed papers related to SDG 9 issues [79][80][81][82][83][84][85][86][87][88][89][90][91][92][93] is presented in Table 8. In most articles concerning SDG 9, MCDM approaches were applied to evaluate the industry's sustainability performance in national contexts to overcome barriers to achieve this SDG [80,81,84,85,87,89].…”

Analyzing the Factors Affecting the Quality of IoT-based Smart Wearable Devices Using the DANP Method

“…Then, it uses concepts peculiar to Analytic Network Process (ANP) (Saaty, 2001) to determine the influential weights of factors. DANP was applied in various areas, such as near-field communication technology (Hu et al, 2018), RFID adoption (Lu, Lin & Tzeng, 2013), cloud provider selection (Rădulescu et al, 2016), technological innovation (Yang et al, 2018) etc. Although there is a plethora of literature using DANP (Gölcük & Baykaso, 2016;Tzeng & Shen, 2017), to the best of our knowledge, this method has not yet been applied to the wearable technology.…”