Selection of automated office systems: a case study

Beck, Michael P.; Lin, Benjamin W.

doi:10.1016/0305-0483(81)90018-9

Cited by 15 publications

(3 citation statements)

References 3 publications

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“…Hirschheim, 1985). In their seminal study, Beck & Lin (1981) proposed a hierarchical system selection methodology for automated office systems and found in a case study that the functionality and ease of use would be the two most important factors in Office system evaluation. These results were also largely confirmed by follow‐up studies (e.g.…”

Section: Background and Prior Worksupporting

confidence: 62%

Comparing the relative importance of evaluation criteria in proprietary and open-source enterprise application software selection - a conjoint study of ERP and Office systems

Benlian¹,

Heß²

2010

Information Systems Journal

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Comparing the relative importance of evaluation criteria in proprietary and open-source enterprise application software selection -a conjoint study of ERP and Office systemsi sj_357 503..526 Abstract. Until recently, organizations willing to acquire application systems have had no choice but to adopt proprietary software. With the advent of open-source software (OSS), a new model for developing and distributing software has entered the stage. OSS has evolved from a generally horizontal infrastructure towards more highly visible applications in vertical domains, giving information systems (IS) managers more degrees of freedom in their selection of enterprise application software (EAS). Although a large body of research exists on the relative importance of evaluation criteria for proprietary EAS, the role of OSS in the EAS evaluation process has received little attention so far. To address this research gap, this study represents the first empirical investigation to compare the relative importance of evaluation criteria in proprietary and open-source EAS selection. Through an online survey, we evaluated the responses of IS managers of 358 organizations to a conjoint study spawning 8592 trade-off pair comparisons and 3580 purchase evaluations on proprietary and open-source enterprise resource planning (ERP) and Office software packages. The results show that the relative importance of evaluation criteria significantly varies between proprietary and opensource ERP systems. Implementation factors such as ease of implementation and support are much more crucial in the evaluation of open-source than of proprietary ERP systems, which is generally due to IS managers' risk mitigation behaviour. Interestingly, there are no major differences in the ranking of evaluation criteria between proprietary and open-source Office systems. We conclude our paper with a detailed discussion of our findings and their implications for researchers, companies, EAS vendors and open-source communities. A taxonomy of closed and open source software industry business models.

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Section: Background and Prior Worksupporting

confidence: 62%

Comparing the relative importance of evaluation criteria in proprietary and open-source enterprise application software selection - a conjoint study of ERP and Office systems

Benlian¹,

Heß²

2010

Information Systems Journal

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“…Early research recognized the most critical factors for selecting a telecom system, categorizing them under three main aspects: financial, technological, and operational [18,19,20]. [21] suggested a model to assess the likelihood of customer volatility in an Australian ISP.…”

Section: Internet Service Provider Criteriaan Overviewmentioning

confidence: 99%

An investigation of Internet Service Provider selection criteria: A systematic literature review

Naji,

Thiruchelvam,

Khudari

2023

ijcsm

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In today’s highly competitive business environment, organizations need to collaborate with strategic partners to provide high quality services at lower cost to maintain their effectiveness and efficiency. Hence, the concept of Supply Chain Management (SCM) emerged to effectively coordinate and manage financial, physical, and information activities within organizations and among all participating external parties. Qualitative and quantitative factors must be considered in SCM to ensure sustainable development. The research investigates the metrics and criteria influencing the process of selecting an Internet service provider (ISP) from 2001 to 2022 to assess the extent to which these factors have met the requirements of current decision-makers. It is appropriate to conduct a literature review in light of the changes in the purchasing process and determine its suitability for choosing an ISP. A comprehensive literature review of 51 articles published during the above period was conducted to ensure coverage of the latest ISP selection criteria. The results indicate a decline in the importance of criteria related to cost and prices and an increase in the importance of criteria such as quality, reliability, and performance, as evidenced by their repeated mention in the literature.

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“…Karar verme probleminde çözüme AHS ile gidilebilmesi için izlenmesi gereken yöntemler aşamalı olarak aşağıda verilmiştir (Beck & Lin, 1981).…”

Section: 1analitik Hiyerarşi Süreci (Ahs)unclassified

Çok Kriterli Karar Verme Yöntemleriyle Otogar Lokasyon Seçimi: İstanbul İli Örneği1 (Bus Terminal Location Selection with Multi Criteria Decision Making Methods: The Case of İstanbul Province)

Dördüncü¹,

Yazıcı²,

Karaköprü³

2021

isarder

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Amaç -Karayolu taşımacılığı, ülke içi yolcu ve yük taşımacılığında kullanılan en yaygın taşımacılık modudur. Otogarlar ise karayolu taşımacılığının bel kemiği olarak görülebilmektedir. Otogarların lokasyonu, otogarların kullanılabilirliği açısından çok önemli bir yere sahiptir. Bu çalışma ile İstanbul ili dinamikleri çerçevesinde en uygun otogar yeri lokasyon seçimi çalışması yapılmıştır.Yöntem -Bu çalışmada, çok kriterli karar verme yöntemlerinden analitik hiyerarşi süreci ve TOPSIS kullanılarak iki aşamalı hibrid bir model önerilmiştir. Modelin uygulanışını göstermek adına İstanbul ili için üç farklı alternatif; (i) Başakşehir ilçesine yapılacak yeni otogar, (ii) Sultangazi ilçesine yapılacak yeni otogar ve (iii) Alibeyköy Cep Otogarı'nın genişletilmesi, olarak belirlenmiştir. Yine bu alternatiflerin değerlendirilmesi aşamasında üç ana kriter ve on üç alt kriter belirlenmiştir. İlk aşamada uzman görüşü yöntemiyle kriterlerin ve alt kriterlerin ağırlıkları analitik hiyerarşi süreci yöntemiyle belirlenmiştir. İkinci aşamada ise TOPSIS yöntemiyle belirlenen kriter ağırlıklarına bağlı olarak alternatifler değerlendirilmiş ve sıralanmıştır.Bulgular -Önerilen model ile yapılan hesaplamalara göre, Alibeyköy Cep Otogarı'nın Genişletilmesi alternatifi en uygun alternatif olarak belirlenmiştir. Sultangazi İlçesine Yapılacak Yeni Otogar ikinci en iyi alternatif olurken, Başakşehir İlçesine Yapılacak Yeni Otogar alternatifi en kötü alternatif olarak belirlenmiştir.Tartışma -Bu çalışmada, İstanbul ilinin ihtiyaç duyduğu otogar ihtiyacı alternatif olarak getirilen üç olasılık üzerinden çok kriterli karar verme yöntemleri ile değerlendirilmiştir. Alternatiflerden hangisinin daha uygun ve efektif olacağı araştırılmıştır. Gelecekteki çalışmalarda, modelin daha iyi çalışabilmesi için daha fazla uzman ile görüşerek kriter ağırlıkları belirlenebilir. Modelin geliştirilmesi için farklı yöntemler ve kriterler modele eklenebilir.

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Selection of automated office systems: a case study

Cited by 15 publications

References 3 publications

Comparing the relative importance of evaluation criteria in proprietary and open-source enterprise application software selection - a conjoint study of ERP and Office systems

Comparing the relative importance of evaluation criteria in proprietary and open-source enterprise application software selection - a conjoint study of ERP and Office systems

An investigation of Internet Service Provider selection criteria: A systematic literature review

Çok Kriterli Karar Verme Yöntemleriyle Otogar Lokasyon Seçimi: İstanbul İli Örneği1 (Bus Terminal Location Selection with Multi Criteria Decision Making Methods: The Case of İstanbul Province)

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