Second-Order Constructs in Structural Equations

Khadraoui, Manel; Gharbi, Jamel-Eddine

doi:10.4018/ijom.2012100102

Cited by 2 publications

(2 citation statements)

References 59 publications

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“…The five-factor structure was confirmed. However, a closer investigation of the model indicated that both sensory appeal and playfulness have underlying sub-constructs, and are therefore best designed as second-order constructs ( Khadraoui and Gharbi, 2012 ). The model fit indices Comparative Fit Index (CFI), Tucker-Lewis Index (TLI), Normed Fit Index (NFI), and Root mean square error of approximation (RMSEA) represented a good fit with CFI (0.955), TLI (0.949), NFI (0.921), CMIN/DF (2.232), RMSEA (0.052), and PCLOSE (0.275).…”

Section: Resultsmentioning

confidence: 99%

Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior

2021

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Interactions in service ecosystems, as opposed to the service dyad, have recently gained much attention from research. However, it is still unclear how they influence a customer’s experiential value and trigger desired prosocial behavior. The purpose of this study is to identify which elements of the multi-actor service ecosystem contribute to a customer’s experiential value and to investigate its relation to a customer’s interaction attitude and inter-customer helping behavior. The authors adopted a scale development procedure from the existing literature. Service, brand, retail and tourism management research as well as expert feedback is used to generate a pool of 33 items. Exploratory and confirmatory factor analysis (CFA) were conducted. The scale was validated based on more than 468 responses to a CASI at one of the world’s largest trade shows. Scale-development procedure was followed by structural equation modeling. CFA supports that experiential value in multi-actor ecosystems comprises five dimensions. The functional value of personnel (professionalism), the perception of other customers’ appearance (similarity), the perception of other customers’ behavior (suitable behavior), multisensory stimuli (sensory appeal), and a customer’s enjoyment (playfulness). Experiential value positively and directly relates to a customer’s interaction attitude and inter-customer helping behavior. Furthermore, the effect of experiential value on inter-customer helping behavior is partially mediated by interaction attitude. Managers interested in getting more out of interactions with customers will develop an understanding for the interplay between the physical environment and individuals within a multi-actor ecosystem. Social scientists and managers can use the scale to assess experiential value, encourage a customer’s interaction attitude and utilize the customers’ influence on their peers. This paper synthesizes insights from existing research on experiential value, from various fields, in one scale. This holistic approach is the first to simultaneously account for a customer’s interactions with the multisensory physical environment, personal interactions with employees and interactions between customers in a multi-actor service ecosystem.

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Section: Resultsmentioning

confidence: 99%

Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior

2021

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“…The five-factor structure was confirmed. However, a closer investigation of the model indicated that both sensory appeal and playfulness have underlying sub-constructs and are therefore best designed as second-order constructs (Khadraoui & Gharbi, 2012). The model fit indices comparative fit index (CFI), Tucker-Lewis index (TLI), normed fit index (NFI), and root mean square error of approximation (RMSEA) represented a good fit with CFI (0.955), TLI (0.949), NFI (0.921), CMIN/DF (2.232), RMSEA (0.052), and PCLOSE (0.275).…”

Section: Dimensions Of Experiential Value In Multi-actor Service Ecos...mentioning

confidence: 99%

Value co-creation in multi-actor ecosystems

Weretecki¹

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The common denominator among all companies ever created is their striving for value creation. What sets (most of) them apart from marketing research on value creation is their interpretation of what value is and where, when, how, and by whom, it is created. While most companies and their managers still tend to focus on value-in-exchange-that is, the amount of money or the price received in exchange for products and services-to assess the value they have created , marketing (research) has evolved (Eggert et al., 2018) and is increasingly focusing on the value-in-use perspective, specifically, considering the (individual) value customers derive from using the products/services in their contexts (

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Second-Order Constructs in Structural Equations

Cited by 2 publications

References 59 publications

Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior

Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior

Value co-creation in multi-actor ecosystems

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