“…Hence, in network utilities where not only price but also quality matters, pure price regulation, in general, does not yield overall desirable outcomes (see for example Armstrong & Sappington, 2006;Bergantino, De Villemeur & Vinella, 2011 , ;Sappington, 2005). In these markets, where firms are usually subject to a price cap regulation 8 , they are induced to cut costs, which may translate into lack of quality provision (Bergantino et al, 2011). Among the various quality aspects that might suffer from this type of regulation, most important seems to be service reliability in the form of reaction lags and supply interruptions (Crampes & Moreaux, 2001;Crew & Parker, 2006).…”