<scp>COVID</scp>‐19 induced emergent knowledge strategies

Brătianu, Constantin; Bejinaru, Ruxandra

doi:10.1002/kpm.1656

Cited by 57 publications

(65 citation statements)

References 40 publications

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“…As the disruption brought by COVID‐19 was unexpected, all organizations including governments and businesses realized that they have no strategic knowledge on how to deal with this phenomenon. The only available solution was to switch from deliberate strategies used in “normal times” to emergent knowledge strategies, which had to develop on the spot (Bratianu & Bejinaru, 2021 ).…”

Section: The Covid ‐19 Crisismentioning

confidence: 99%

“…The classical systems thinking approach presented in this paper can be enriched by a complexity approach (Bratianu & Bejinaru, 2021 ). This can be beneficial for both governments and businesses, as it allows to develop new, nonlinear, and probabilistic mental models, helping to tackle challenges posed by the COVID‐19 crisis.…”

Section: Conclusion and Recommendationsmentioning

confidence: 99%

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How can systems thinking help us in the COVID‐19 crisis?

Zięba

2021

Knowl Process Manag

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The COVID‐19 pandemic outbreak remains one of the most influential events in the global economy over the recent years. While being primarily public health related, it has a tremendous impact on many other aspects, including business management. Many businesses were forced to introduce rapid changes to their business models in order to survive. The aim of this paper is to show the complexity and interrelations of changes triggered by COVID‐19 outbreak. Understanding of this complexity is crucial for developing business resilience to similar events in the future. The paper uses systems thinking approach to analyze influence of COVID‐19 pandemic on business operations and to show the importance of the proper government response to the COVID‐19 crisis. A causal loop diagram is used to show the complicated mechanisms behind the impact of pandemic on several aspects of business operation and management. Perceptions of some variables play more important roles than actual variables, and it often requires more than one actor to solve a particular problem. Adaptive business management may prove to be a particular challenge for small business owners. The paper provides useful insights into the complex nature of contemporary business operation and management in the wake of a major epidemiological crisis. It may contribute to a better understanding of important factors that often tend to be disregarded and not paid enough attention to. It offers food for thought not only for academics, but also to business owners/managers, aware of the complexity of contemporary world and to government‐level decision‐makers.

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Section: The Covid ‐19 Crisismentioning

confidence: 99%

Section: Conclusion and Recommendationsmentioning

confidence: 99%

How can systems thinking help us in the COVID‐19 crisis?

Zięba

2021

Knowl Process Manag

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“…The mushrooming of COVID-19 related to the hospitality industry provides many opportunities to study and develop business. It is an excellent moment for environmental learning in the hospitality industry because stakeholders expect new skills, knowledge, capabilities and qualifications (Constantin Bratianu & Bejinaru, 2021 ; Sigala, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

Impacts and Implications for Advancing in Environmental Knowledge in Hospitality Industry in COVID Society: a Bibliometric Analysis

et al. 2022

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Environmental knowledge is attracting interest in the area of sustainability due to the importance of both the environment and knowledge. As tourism is one of the biggest employers and sectors of economic development, environmental knowledge in hospitality represents a worldwide challenge. The present study aims to provide a clear understanding of the impacts and implications of environmental knowledge in the hospitality industry in a COVID society, taking into account its general areas of evolution through a systematic review methodology using a bibliographic database over time (26 years). We reviewed 944 documents collected from the Web of Science (WoS) Core Collection database and analysed them using the Science Mapping Analysis Software Tool (SciMAT). In a world in which the environment is more deteriorated, it is important to be aware of the advance in environmental knowledge to take care of it and eliminate environmental degradation. This study adds value to the orchestration of knowledge by focusing on predictors that impact environmental knowledge. The results identify the development status and leading trends in environmental knowledge research to fall in love with the future in a COVID society. Falling in love with the future is possible in the hospitality industry.

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“…This change was already envisaged by Bratianu and Bejinaru ( 2021 ) who stated that “Time is not waiting for our travel to the future and is coming toward us with accelerated speed creating shocks and discontinuities.”; furthermore these authors pointed out that Covid‐19 forces the development of emergent knowledge strategies; and those strategies have the following characteristics: are based in knowledge sharing and exploration processes; use rational, emotional and spiritual knowledge; they face an unpredictable future and disruptive changes in which the dominant business logic is to survive and recover; they are done through complex thinking. In the same kind of reasoning, Tomé and Gromova ( 2020 ) concluded that Covid‐19 will emphasize the need for unknown‐knowns, which are based on knowledge sharing, and also the unknown‐unknowns, that are based on knowledge exploration; and knowledge exploitation and knowledge acquisition based in the known‐knowns and the known‐unknowns became less valuable.…”

Section: Discussionmentioning

confidence: 95%

Knowledge management andCOVID‐19: Technology, people and processes

Tomé

Gromova

Hatch

2022

Knowl Process Manag

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In this paper, we analyse the impact of the Covid‐19 crisis in organizations from the point of view of knowledge management. Specifically, we address the question of technology, people and processes. We conclude, first, that KM should be put at the centre stage in 2021 because, above all, first and foremost, the Covid‐19 crisis is a crisis about knowledge, and that a massive knowledge failure has been at its core – namely, the absence of a vaccine and the cure for Covid‐19. We furthermore conclude that in organizations, there was a complete lack of “social knowledge” linked with “organizational behaviour” which led to an organizational crisis; quite crucially, we believe that the mentioned crisis was even fostered by the immense technology available, but continued because, despite all the value of people, there was not knowledge about processes; in fact, suddenly, the drastic change in setting caused previously competent people to become incompetent. All this leads to the third conclusion, namely, the solution of the crisis will be achieved using technology and making people competent again and teaching them the right processes. Finally, for the time being, Humanity is still searching for answers, and we believe that all the partial measures (such as use of masks, social distance, washing hands, home/remote working, etc.) will mean an advance and increase in organizational agility.

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COVID‐19 induced emergent knowledge strategies

Cited by 57 publications

References 40 publications

How can systems thinking help us in the COVID‐19 crisis?

How can systems thinking help us in the COVID‐19 crisis?

Impacts and Implications for Advancing in Environmental Knowledge in Hospitality Industry in COVID Society: a Bibliometric Analysis

Knowledge management andCOVID‐19: Technology, people and processes

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