Scenarios as springboards in design of CSCW

Bødker, Susanne; Christiansen, Ellen Tove

doi:10.7146/dpb.v23i488.6982

Cited by 30 publications

(48 citation statements)

References 21 publications

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“…Bødker (1998) discuss representations in design in general and several later papers have discussed the use of game pieces in room settings (e.g. Bødker and Buur 2002), scenarios (Bødker and Christiansen 1997), inspiration cards (Halskov and Dalsgaard 2006), situation cards (Mogensen and Trigg 1992)), pointing towards the importance of the materials and materiality in these creative design activities. Hartmann et al (2010) propose a setup for creative collaboration where physical and digital pictures can be combined and annotated.…”

Section: Related Workmentioning

confidence: 99%

“…game pieces (e.g. Bødker and Buur 2002), scenarios (Bødker and Christiansen 1997), inspiration cards (Halskov and Dalsgaard 2006), situation cards (Mogensen and Trigg 1992), physical and virtual pictures (Hartmann et al 2010) and for that matter Lego bricks (Dove et al 2017). Our current study does not explore the impact of other materials on a setup like ours.…”

Section: Moving On From a No-frills Remediationmentioning

confidence: 99%

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Physical Versus Digital Sticky Notes in Collaborative Ideation

Jensen

Thiel

Hoggan

et al. 2018

Comput Supported Coop Work

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Abstract. In this paper, we compare the use of physical and digital sticky notes in collaborative ideation. Inspired by a case study in a design company, we focus on a collaborative ideation task, which is often part of pair-wise brainstorming in design. For comparison and to focus on the different materiality, we developed a digital sticky notes setup designed to be as close to the physical setup as possible, not adding any advanced digital features, even though technology has reached a stage where more sophisticated use of digital sticky notes on digital boards is possible. In this paper, we present a study of ideation among pairs of experienced sticky note users. The ideation sessions were video recorded and analyzed to focus on how collaboration is supported across the two setups. Based on quantitative analyses of the participants' interactions with the artefacts, talking patterns, position and attention during the sessions, we qualify how the differences and similarities between the 2 setups have an impact on note handling, ideation techniques, group dynamics and socio-spatial configuration, e.g. the use of the room, the boards and tables. We conclude that, while the physical setup seems more appropriate for creating notes and posting notes, the digital setup invites more note interaction. Nevertheless, we did not find significant differences in the ideation outcome (e.g., number of notes created) or how participants collaborated between the 2 setups. Hence, we argue that collaborative ideation can successfully be supported in a digital setup as well. Consequently, we believe that the next step in a technological setup is not an either or, but should bring the best of the two worlds together.

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Section: Related Workmentioning

confidence: 99%

Section: Moving On From a No-frills Remediationmentioning

confidence: 99%

Physical Versus Digital Sticky Notes in Collaborative Ideation

Jensen

Thiel

Hoggan

et al. 2018

Comput Supported Coop Work

Self Cite

View full text Add to dashboard Cite

show abstract

“…Our prototypes have been used to provoke social innovation and to try out ideas. Accordingly, the inhabitants of the microcosm office are not seen as end users of a technology developed in an iterative design process, but as collaborators in the exploration of various hypotheses (see Bødker and Christiansen 1997).…”

Section: Methodsmentioning

confidence: 99%

Computer Support for Social Awareness in Flexible Work

Bødker

Christiansen

2006

Comput Supported Coop Work

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Abstract. How do we conceptualize social awareness, and what support is needed to develop and maintain social awareness in flexible work settings? The paper begins by arguing the relevance of designing for social awareness in flexible work. It points out how social awareness is suspended in the field of tension that exists between the ephemerality and continuity of social encounters, exploring ways to construct identity through relationships by means of social encounters -notably those that are accidental and unforced. We probe into this issue through design research: In particular, we present three exploratory prototyping processes in an open office setting (examining the concepts of a shared calendar, personal panels, and ambient awareness cues). Field studies, conducted in parallel, have contributed to a conceptual deconstruction of CSCW concepts, resulting in a focus on cues to relatedness, to belonging, and to care. Analyzing these three prototypes in their microcosmic usage setting results in specific recommendations for the three types of applications with respect to social awareness. The experiences indicate that the metaphors a 'shared mirror' and 'breadcrumbs' are promising foundations on which to base further design. We present these analyses and suggest that the metaphors work because of their ability to map experiences from the physical space into conceptual experiences. We conclude that social awareness in flexible work must be constructed indirectly, presenting itself as an option, rather than as a consequence of being able to overhear and oversee.

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“…The creative process is aided by inspiration, which comes from existing work practices (Bødker & Christiansen, 1997). New design ideas emerge in the meeting and juxtaposing of the strengths and limitation of existing ways of doing things, and the knowledge of the opportunities and risks of new ways of working -for example using computers.…”

Section: Approaching Design As Re-designmentioning

confidence: 99%

Collaboration, Coordination and Computer Support: An Activity Theoretical Approach to the Design of Computer Supported Cooperative Work. Ph.D. Thesis

Bardram¹

1998

DPB

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SummaryThe present thesis presents a theoretical foundation for the design of Computer Support for Cooperative Work (CSCW). BackgroundThis thesis reports on work done within the Industrial Research Education (EF 577) established between the University of Aarhus, Kommunedata (KMD), and the University Hospital of Aarhus. The initial focus of the project was to investigate ways of supporting the extensive cooperation taking place within a hospital. ObjectivesThe theoretical objective of this work is to apply activity theory as a theoretical foundation for CSCW research and to focus on the issue of design within CSCW. Furthermore, the applicable and developmental objectives of the Industrial Research project are to provide design principles as well as design methods for the development of computer support for coordination and cooperation within hospitals. These principles and methods can be applied at KMD in other software development projects. MethodsThe methodological basis for this project lies within the Participatory Design approach, as developed in Scandinavia. The methods applied within this project have been empirical, experimental, and theoretical. The empirical work has taken place within several hospitals in Denmark and has applied different qualitative methods, such as interviews and ethnographic workplace studies. The experimental work involves software design and construction, which has been developed and evaluated through extensive prototyping. The theoretical work includes literature studies of related work and investigation of activity theory as a possible candidate for CSCW research. Contributions of the ThesisThe thesis establishes activity theory as a theoretical foundation for CSCW design. A framework for designing collaboration artifacts is presented and methods supporting the design of such collaboration technologies are developed, deployed, and evaluated. Six papers (of which 5 have been published) elaborate upon this theoretical approach to CSCW research. The papers illustrate how this theoretical foundation can be used to analyze cooperative work activities supported by computer technology, how it can be used to design collaborative computer technologies, and how it can be used to develop and understand methods for designing collaborative computer technology.The applicable contributions of the present work also include several design principles for computer technological support for coordination and cooperation within a hospital setting. Proof of concepts of these design principles is made in the prototype called the Patient Scheduler, which has been evaluated in numerous design meetings with different healthcare workers.ii Resumé (Danish Summary)Naervaerende afhandling praesenterer et teoretisk fundament for design af edb-støtte til samarbejde (eng.: Computer Supported Cooperative Work, CSCW). BaggrundAfhandlingen afrapporterer arbejder udført inden for rammerne af erhvervsforskeruddannelsen (EF 577), etableret mellem Aarhus Universitet, Kommunedata (KMD) ogÅrhus Universitetshospital. Den...

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Scenarios as springboards in design of CSCW

Cited by 30 publications

References 21 publications

Physical Versus Digital Sticky Notes in Collaborative Ideation

Physical Versus Digital Sticky Notes in Collaborative Ideation

Computer Support for Social Awareness in Flexible Work

Collaboration, Coordination and Computer Support: An Activity Theoretical Approach to the Design of Computer Supported Cooperative Work. Ph.D. Thesis

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