Scale, congestion, efficiency and effectiveness in e-commerce firms

Yang, Zhuofan; Shi, Yong; Yan, Hong

doi:10.1016/j.elerap.2016.07.003

Cited by 42 publications

(37 citation statements)

References 33 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Regarding e-commerce, Yang, Shi, & Yan (2016) applied two-stage DEA to measure the website efficiency (first step) and the economic efficiency (second step) of public Chinese and American companies, which business model operate exclusively through online marketplaces (click-toclick). An online marketplace is (or online ecommerce marketplace) is a type of e-commerce platform where product or service information is provided by multiple third parties, whereas transactions are processed by the marketplace operator (usually, the retailer).…”

Section: Literature Reviewmentioning

confidence: 99%

B2C E-commerce for Home Appliance in The Brazilian Market: A Cost Efficiency Investigation through a DEA-OCT Model

et al. 2020

View full text Add to dashboard Cite

Objective: to investigate the cost efficiency of inventory management for publicly home appliance retail companies in the Brazilian market that operate, among other channels, with B2C (Business-to-Costumer) and discuss the possible impacts of ecommerce on inventory management. Method: the first step, construction of a descriptive summary of Magazine Luiza and seven other competitors; the second step, analysis of the optimal cost efficiency of companies' inventory management, through an integrated and dynamic model of Data Envelopment Analysis (DEA) and Optimal Control Theory (OCT). Amounts declared in the Quarterly Financial Statements between the fourth quarter of 2010 and the second quarter of 2018 were considered. Main Results: the discovery of best practices and the fact that, despite its extraordinary appreciation, Magazine Luiza was not a reference in inventory management and its costs during the analyzed period as a whole. Relevance/Originality: this article is an initial step to address the lack of studies on e-commerce for emerging markets and inventory management and its costs for ecommerce. Methodological Contributions: the proposition of a methodology that can be used by other researchers to assess the cost efficiency of inventory management and the impact of e-commerce, highlighting best practices.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

B2C E-commerce for Home Appliance in The Brazilian Market: A Cost Efficiency Investigation through a DEA-OCT Model

et al. 2020

View full text Add to dashboard Cite

show abstract

“…Consumers require faster and higher-quality services, which is why they require that the enterprises focus more on managing customer relationships. E-commerce services must be of high quality and reliable over time, which results in a positive delivery [17].…”

Section: Service Quality In E-commercementioning

confidence: 99%

“…All around us it is possible to notice issues related to the concept of sustainable development. Many enterprises in society try to operate and live according to the requirements of this concept, which has become very popular all over the world and in the sphere of the e-commerce economy [17]. Sustainable development has become popular among customers who look at the functioning of enterprises in this respect as well.…”

Section: Introductionmentioning

confidence: 99%

How to Make E-Commerce More Successful by Use of Kano’s Model to Assess Customer Satisfaction in Terms of Sustainable Development

Ingaldi

Ulewicz

2019

Sustainability

View full text Add to dashboard Cite

Personalization, mobility, deliveries on the same day, and perhaps artificial intelligence—all of these elements will shape e-commerce in the near future. It is necessary to consider what features and standards online shops will have to meet in order to achieve success and to adapt to the changing preferences and requirements of the customer and their awareness of the perception of the environment through the prism of, for example, sustainable development. This means there is a need to specify a set of attributes that will influence the decision to use the services of a given e-shop. Despite all efforts, many online shops fail because they do not meet the expectations of customers. At the same time, meeting customer expectations is a big challenge for newly emerging e-shops. There are many studies on sustainable development in e-commerce, but there is no specific methodology for e-shop design, especially in the aspect of sustainable development. The authors propose a methodology based on Kano’s model and customer satisfaction to explore customers’ stated needs and unstated desires and to divided them into different groups with different impacts on customer satisfaction. In this paper, a case study on the attributes of customer satisfaction for a newly opened e-shop with organic products, which is to operate in the countries of Central Europe and takes into account selected assumptions of sustainable development, was presented. The research took the form of an original (authorial), universal survey that can be used in other similar research. A total of 1069 correctly completed surveys were taken into account for the analysis. Respondents indicated 16 must-have features for the e-shop in order to make customers benefit from its services and 11 one-dimensional features that will determine the level of customer satisfaction. Among the must-have features, there were those related to sustainable development, which indicates the environmental awareness of potential customers. The obtained results were given to the management of the research e-shop and were included during the design of its operation. After one to two years of e-shop operation, the results will be verified.

show abstract

“…Researchers need to consider the impact of e-commerce technologies, attempting to present frameworks for multinational enterprises. However, for the efficiency evaluation in retail enterprises, Lu & Hu (2011) propose DEA model; for B2B efficiency setup, Yang, Shi & Yan (2016) deliver input-oriented fundamental CCR model primarily developed by authors Charnes, Cooper & Rhodes (1978); for economic evaluation of e-commerce, Saridakis, Lai, Mohammed, & Hansen (2018) specify marginal effect in SMEs; for consumer efficiency in e-commerce, Kim & LaRose (2004) present the study and analysis; for innovation performance in multinationals, Figueiredo & Brito (2011) deliver ANOVA evaluation results; and for the performance of multinationals, Carnevale, Nachum & Korn (2017) focus on assets value change results.…”

Section: Table 1 the Statistical Analysis Of Booksmentioning

confidence: 99%

“…The positive effects do not necessarily mean the diffusion of technology by a multinational enterprise. These effects could indicate that multinational enterprise forces competition in the host country and such leads to improved market efficiency and higher productivity (Yang, Shi & Yan, 2016).…”

Section: Multinational Enterprisesmentioning

confidence: 99%

Cash-Flow Model for Efficiency Evaluation in Multinational Trade Enterprises Applying E-Commerce

Burinskas

Burinskienė

2019

View full text Add to dashboard Cite

In this study, the authors have investigated e-commerce in the activity of multinational trade enterprises (MNTEs) and highlighted the main differences between online and offline trade. Many studies are focusing on the application of e-commerce technologies but not on providing efficiency evaluation tool helping to identify how e-commerce technologies change trade business and propose its application in MNTEs. This research aims to provide the cash-flow model for an economic evaluation of investment and operations of e-commerce and traditional trade and the practical application of the model in MNTEs. To achieve this objective, the authors have proposed a cash-flow model useful for efficiency evaluation and its practical application. According to the case study analysis, trade enterprises which apply e-commerce technologies have approximately 3.7 times fewer employees and 3.1 times fewer investments in long-term tangible assets than other trade enterprises. However, MNTEs performing online business have 5.1 times fewer employees than MNTEs operating in offline. Of course, these numbers depend significantly on business size and the economies of scale. The study consists of three parts. In the first one, the paper discloses trade business changes determined by the investments into e-commerce. These results are presented on multinational and national business and disclose how actively multinational enterprises (the Mother Companies and their branches) and national ones invest in e-commerce. In the second part, the new cash-flow model is used for efficiency evaluation when trade firms practice e-commerce technologies. In the third part of this paper, the practical application of the model was delivered. Herein several trade MNTEs with and without e-commerce technologies are compared.

show abstract

Scale, congestion, efficiency and effectiveness in e-commerce firms

Cited by 42 publications

References 33 publications

B2C E-commerce for Home Appliance in The Brazilian Market: A Cost Efficiency Investigation through a DEA-OCT Model

B2C E-commerce for Home Appliance in The Brazilian Market: A Cost Efficiency Investigation through a DEA-OCT Model

How to Make E-Commerce More Successful by Use of Kano’s Model to Assess Customer Satisfaction in Terms of Sustainable Development

Cash-Flow Model for Efficiency Evaluation in Multinational Trade Enterprises Applying E-Commerce

Contact Info

Product

Resources

About