Sauti Za Wananchi “voice of the people”: patient's satisfaction on the medical wards at a Kenyan Referral Hospital

Abstract

IntroductionPatient satisfaction is one indicator of healthcare quality. Few studies have examined the inpatient experiences in resource-scarce environments in sub-Saharan Africa.MethodsTo examine patient satisfaction on the public medical wards at a Kenyan referral hospital, we performed a cross-sectional survey focused on patients’ satisfaction with medical information and their relationship with staffing and hospital routine. Ratings of communication with providers, efforts to protect privacy, information about costs, food, and hospital environment were also elicited.ResultsOverall, the average patient satisfaction rating was 64.7, nearly midway between “average” and “good” Higher rated satisfaction was associated with higher self-rated general health scores and self-rated health gains during the hospitalization (p = 0.023 and p = 0.001). Women who shared a hospital bed found privacy to be “below average” to “poor” Most men (72.7%) felt information about costs was insufficient. Patients rated food and environmental quality favorably while also frequently suggesting these areas could be improved.ConclusionOverall, patients expressed satisfaction with the care provided. These ratings may reflect modest patients’ expectations as well as acceptable circumstances and performance. Women expressed concern about privacy while men expressed a desire for more information on costs. Inconsistencies were noted between patient ratings and free response answers.

Diet satisfaction and associated factors among adult surgical orthopaedic inpatients at a teaching hospital in Lusaka province, Zambia; a hospital-based cross-sectional study

“…Results of this study suggest that most of the participants were not satisfied with the overall quality of hospital meals. This is in contrast to the findings of a study conducted in India, which reported that majority of the patients were satisfied with hospital food [25]. However, study conducted in Kenya found that majority of the respondents rated food services as average [25].…”

“…This is in contrast to the findings of a study conducted in India, which reported that majority of the patients were satisfied with hospital food [25]. However, study conducted in Kenya found that majority of the respondents rated food services as average [25]. Other studies conducted in Saudi Arabia and Egypt have reported that more than half of patients interviewed were satisfied with hospital food [6,26].…”

Patient satisfaction in health care facility in hilly areas of Uttarakhand

“…[19][20][21] The present study reported in general treatment satisfaction was higher compared to other studies. 7,22,23 This difference in estimation could be due to difference in the study setting. The hilly areas are still not creep in by private health sector as compared to plains.…”