Satisfiers and Dissatisfiers for Las Vegas Casino Buffet Restaurants: A Google Review and LIWC Analysis
Tevfik Demirciftci,
Amanda Belarmino,
Carola Raab
Abstract:This study aims to identify satisfiers and dissatisfiers by analyzing Google Reviews on Las Vegas Casino Buffet Restaurants. It also compared its results to the nascent literature regarding satisfiers and dissatisfiers for restaurants, as revealed in online review by analyzing 14,064 reviews using Nvivo and Excel, with content analysis and text analysis with Linguistic Inquiry and Word Count to gain insights into reviewers' emotional expressions. It found that food, option/variety, price/value, employees, and … Show more
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