Satisfaction with sports services of University Campus of Espinardo

Abstract

El presente estudio tiene como objetivo conocer el grado de satisfacción de los usuarios con los servicios deportivos del Campus Universitario de Espinardo. En el estudio participaron 61 sujetos de ambos sexos y con un rango de edad entre 18 y 66 años. Para la realización de la encuesta se utilizó un instrumento validado, el "Cuestionario de valoración de servicios deportivos (EPOD2)". Los resultados muestran como los clientes manifiestan un alto grado de satisfacción en prácticamente todas las dimensiones analizadas. Los apartados de variedad, modernidad y mantenimiento de materiales y posibilidades de sugerencias son los que presentan un mayor grado de descontento por parte de los usuarios de las instalaciones, aunque a nivel general la satisfacción en estos ítems sigue siendo superior al 50%. En conclusión, la satisfacción por parte de los usuarios es muy alta, manifestando solo necesidades de mejora en aspectos concretos de algunas dimensiones. This study aims to determine the degree of user satisfaction with sports services University campus of Espinardo. The study involved 61 subjects of both sexes and with an age range between 18 and 66 years. A validated instrument was used for conducting the survey, "Assessment Questionnaire sports services (EPOD2)". The results show that customers show a high degree of satisfaction in virtually all dimensions analyzed. Paragraphs variety, modernity and maintenance of materials and possibilities of suggestions are those with a higher degree of dissatisfaction on the part of users of the facilities, although overall satisfaction level in these items remains greater than 50%. In conclusion, the satisfaction of users is very high, showing only needs to improve specific aspects of some dimensions.

Changes in the perceived quality by undergraduate students of a university sports service: A comparison of two measures

“…Based on the results reported in the Tangible Elements dimension, this dimension registered the lowest ratings in the present work, but with the highest increase between both measurements. The first impression of the users of the service they will receive where the expected quality clashes directly with the actual quality (Galvis, 2011), where the quality perceived by the users of the sports service is created; this is why a maximum of potential is always expected on any infrastructure and that they usually receive low valuations (Nicolás-López & Escaravajal-Rodríguez, 2020;Sánchez García et al, 2017). Regarding the level of correlation between the items of the instrument, the results allow us to establish that there is a positive correlation between all the variables in the same line as those found in previous analysis (Mejías et al, 2010), which could reveal interesting patterns and behaviours among users of sports services.…”

Motivation by, Perceived Quality of and Satisfaction with Sports Services among Young Athletes: A Psychological Approach

“…In general, the highest scores in our study related to perceived quality were assigned in order to the following sub-factors: monitor, facility staff, activities, material, communication and facilities. In this sense, it should be borne in mind that it is people who have the highest ratings, so it seems to be that a pattern has been found in which when there are a majority of athletes under the direction of municipal sports, the results are associated with social learning and emotional well-being, i.e., that which is provided by the sportspersons themselves [ 38 ], or the human factor, as is the case in the studies by Nicolás-López and Escaravajal-Rodríguez [ 56 ], Robles et al [ 57 ] and Castillo-Rodriguez et al [ 37 ]. However, when the athletes were users of private centres, the scores were positively reversed towards the equipment and the conditions in which the sports space is located.…”