Satisfaction with pediatric telehealth according to the opinions of children and adolescents during the COVID-19 pandemic: A literature review

Abstract

ObjectiveTo review satisfaction with telehealth among children and adolescents based on their own opinions during the COVID-19 pandemic.MethodsIn the PubMed, CINAHL, PsycINFO, and Embase databases, we searched for peer-reviewed studies in English on satisfaction with telehealth among children and adolescents (rather than parents). Both observational studies and interventions were eligible. The review was categorized as a mini review because it focused on the limited time frame of the COVID-19 pandemic. We followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines. Reviewers extracted information from each study and assessed risk of bias.ResultsA total of 14 studies were eligible. Studies were conducted in Australia, Canada, Italy, Israel, Poland, South Korea, the United Kingdom, and the United States. They focused on a variety of health conditions. Two of the 14 studies were interventions. Participants expressed high satisfaction with video and telephone visits and home telemonitoring while also preferring a combination of in-person visits and telehealth services. Factors associated with higher satisfaction with telehealth included greater distance from the medical center, older age, and lower anxiety when using telehealth. In qualitative studies, preferred telehealth features among participants included: a stable Internet connection and anonymity and privacy during telehealth visits.ConclusionTelehealth services received favorable satisfaction ratings by children and adolescents. Randomized-controlled trials on the effectiveness of pediatric telehealth services compared to non-telehealth services may assess improvements in satisfaction and health outcomes.

Implementing depression care in under-resourced communities: a school-based family resilience skill-building pilot randomized controlled trial in the United States

“…PSWs also reported challenges in referring parents to a family intervention which would necessitate missing work. School settingsin which parents may face barriers to attending school clinics-may not be ideal for this particular family-based intervention, however, given the recent advances in the availability of telehealth during the COVID-19 pandemic (e.g., Kodjebacheva et al, 2023), involving families in remote care that is initiated through schools is an area for (Mogil et al, 2022). Future studies would also benefit from a mixed methods approach with both quantitative and qualitative feedback from providers, students, and caregivers, to provide a contextual understanding of implementing the intervention among youth and families.…”

Needs and Preferences of Parents and Healthcare Professionals in Development of an eHealth Intervention in Pediatric Home Infusion Therapy: Qualitative Study (Preprint)

“…Parents and HCPs were very satisfied with how convenient and easy communication was, but the HCPs reported that the inability to make accurate clinical assessments using the tablet was a significant challenge [38]. Research also shows that another concern is that telemedicine may depersonalize the patient and clinician relationship due to a lack of in-person interaction [11,39]. These key concerns must be taken into consideration when developing an eHealth intervention.…”

Enhancing telehealth services development in Pakistani healthcare sectors through examining various medical service quality characteristics

“…“Among the 14 studies, two were interventions. The participants preferred a mix of in-person visits and telehealth services, but they also showed high satisfaction with video and phone appointments as well as home telemonitoring” ( 2 ). In the health sector, telemedicine technology has evolved as a useful tool that assists patients in a variety of ways ( 3 ).…”