Satisfaction with childbirth services provided in public health facilities: results from a cross- sectional survey among postnatal women in Chhattisgarh, India

Jha, Paridhi; Larsson, Margareta; Christensson, Kyllike; Svanberg, Agneta Skoog

doi:10.1080/16549716.2017.1386932

Cited by 61 publications

(73 citation statements)

References 55 publications

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“…Results of a cross-sectional survey on 1004 women in India indicated that improving interpersonal interaction with nurse-midwives, and ensuring privacy during childbirth and the hospital stay are recommended first steps to improve women's childbirth satisfaction [15].…”

Section: Discussionmentioning

confidence: 99%

“…A questionnaire was developed by the author after a massive review of literature which included two main parts: sociodemographic and obstetrical characteristics such as age, educational level, occupation, residency, parity, history of abortion, sex of the baby, admission of the baby to the ICU and 28 items related to verbal (16 items) and non-verbal (12 items) communication of physicians and midwives in delivery room [13][14][15][16][17][18].…”

Section: Data Collectionmentioning

confidence: 99%

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Role of verbal and non-verbal communication of health care providers in general satisfaction with birth care: a cross-sectional study in government health settings of Erbil City, Iraq

Ahmed

2020

Reprod Health

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Background: Effective communication by maternity care staff can help a woman during labor and birth have a positive birth experience. Due to limited knowledge regarding this topic in Iraqi Kurdistan, therefore, this study assessed: 1) The level of women's satisfaction regarding verbal and non-verbal communication of midwives and physicians in the delivery room and 2) the association between this satisfaction level and socio-demographic and obstetric characteristics of the women and their general satisfaction with care during labor and delivery. Methods: A cross-sectional study was conducted on a convenient sample of 1196 women recruited between January and March 2019 from Erbil city, Iraq, who gave birth in the year before that. Data were collected from women through direct interview. A questionnaire which included sociodemographic, obstetrical information and 28 items related to verbal and non-verbal communication of physicians and midwives in the delivery room was used. Chi-square tests were used to find the association between dependent and independent variables. Results: Although 58.4% of the women were generally satisfied with communication of midwives and physicians in the delivery room, a large percentage (41.6%) were not satisfied. Only 14.6 and 27.3% of the women were completely satisfied with verbal and non-verbal communication of health care providers, respectively. There was a statistically significant association between women's satisfaction with care during labor and their satisfaction with health care providers' communication; 70.4% of women who were satisfied with care during birth were also satisfied with the communication of delivery room staff. There were statistically significant associations between the satisfaction of women with the communication of midwives and physicians and their level of education, parity, having stillbirth or neonatal death, and the setting of the last delivery. Conclusions: Women's satisfaction with verbal and nonverbal communication of health care providers in the delivery room is associated with their satisfaction with birth care. Improving communication skills of health care providers can be a considerable part of improving care in delivery room.

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Section: Discussionmentioning

confidence: 99%

Section: Data Collectionmentioning

confidence: 99%

Role of verbal and non-verbal communication of health care providers in general satisfaction with birth care: a cross-sectional study in government health settings of Erbil City, Iraq

Ahmed

2020

Reprod Health

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“…In general, patients expected their health care providers to keep up timing , behave cordially, and communicate in the patient's native language [11]. They expected care, concern, and courtesy in addition to professionalism [11]. A patient's favorable attitudes toward their doctor were related to the patient's health status [19].…”

Section: Discussionmentioning

confidence: 99%

“…It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals [11].…”

mentioning

confidence: 99%

Role of verbal and non-verbal communication of health care providers in general satisfaction with birth care: A cross-sectional study in government health settings of Erbil City, Iraq

Ahmed

2019

Preprint

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Background Effective communication by maternity care staff can help a woman during labor and birth have a positive birth experience. Nothing is known about this topic in Iraqi Kurdistan, therefore, this study assessed: 1) The level of women's satisfaction regarding verbal and non-verbal communication of midwives and physicians in the delivery room and 2) the association between this satisfaction level and socio-demographic and obstetric characteristics of the women and their general satisfaction with care during labor and delivery.Methods A cross-sectional study was conducted on a convenient sample of 1196 women recruited between January and March 2019 from Erbil city, Iraq, who gave birth in the last year. Data were collected from women through direct interview. A questionnaire which included sociodemographic, obstetrical information and 28 items related to verbal and non-verbal communication of physicians and midwives in the delivery room was used. Chi-square tests were used to find the association between dependent and independent variables.Results Although 58.4% of the women were generally satisfied with communication of midwives and physicians in the delivery room, a large percentage (41.6%) were not satisfied. Only 14.6% and 27.3% of the women were completely satisfied with verbal and non-verbal communication of health care providers, respectively. There was a statistically significant association between women's satisfaction with care during labor and their satisfaction with health care providers' communication; 70.4% of women who were satisfied with care during birth were also satisfied with the communication of delivery room staff. There were statistically significant associations between the satisfaction of women with the communication of midwives and physicians and their level of education, parity, having stillbirth or neonatal death, and the setting of the last delivery. Conclusions Women's satisfaction with verbal and nonverbal communication of health care providersin the delivery room is associated with their satisfaction with birth care. Improving communication skills of health care providers can be a considerable part of improving care in delivery room. Plain English SummaryEffective communication by maternity care staff is an important factor for women's satisfaction with care during labor and delivery. This study assessed women's satisfaction with communication from health care providers including physicians and midwives in the delivery room. 1196 women participated. Results show that a relatively small percent of women were completely satisfied with the communication, although more than half of the women were generally satisfied with the communication. 70.4% of those women who were satisfied with care during birth were also satisfied with communication of the delivery room staff. We concluded that women's satisfaction with verbal and nonverbal communication of health care providers in the delivery room is associated with their satisfaction with birth care.

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“…Favourable ratings for client satisfaction and client perception surveys is a well-known phenomenon (21) and has been observed across the world (22)(23)(24). where environmental attributes have been rated negatively in comparison to other attributes (27).…”

Section: Socio Demographic and Pregnancy Related Details Of The Partimentioning

confidence: 99%

Client perceived quality of postnatal care following a normal delivery provided by public sector specialized care institutions in Sri Lanka: A cross sectional study

Wickramasinghe

Gunathunga

Hemachandra

2019

Preprint

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Background: Majority of the maternal and neonatal adverse events take place during the postnatal period. Provision of high-quality care during this period can minimize these events. Assessment of mothers’ perceptions of the quality of care received by them provides valuable feedback to improve the care and ultimately outcomes. Methods: A cross sectional survey was conducted in specialized institutions of Colombo district, Sri Lanka, to assess the maternal perceptions of the quality of regular postnatal care and its correlations, using an interviewer administered questionnaire. The questionnaire contained 23 items distributed under three main domains: technical and information domain, interpersonal care domain and ward facilities and cleanliness domain. Each item was given a score from 1 to 5 and total scores were calculated for the total questionnaire and for each domain. Descriptive statistics were used to assess the perceptions and multivariate analysis was conducted to assess the significant correlates of positive perceptions. Results: The median score obtained for the questionnaire was 108, (Inter Quartile Range 96-114). The median scores of the technical care and information domain, interpersonal care domain and ward facilities and cleanliness domain were 43 (IQR 38-45), 33 (IQR 30-35) and 32 (IQR 28-35) respectively. Attending teaching/ specialized hospitals (1.6, p<0.001), 20-35 age group (aOR=1.8, p=0.024), and services such as initiation of breast feeding within one hour of delivery (2.1, p=0.009), pain relief during episiotomy suturing (2.2, p<0.001), practicing Kangaroo Mother Care (1.4, p=0.035), receiving health advices by doctors or midwives (2.1, p<0.001) were significant correlates of positive perceptions. Conclusions: Majority of mothers had favourable perceptions of the quality of care received by them. However, the ward facilities and environment domain has obtained lower ratings compared to technical and interpersonal care domains. Several services were significantly associated with favourable perceptions. Authorities should consider these findings when attempting to improve care quality. Further, this assessment should be carried out regularly to obtain more current data. Key words: Client perceptions, Postnatal care, Quality of care, Client perceived care, institutional postnatal care

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Satisfaction with childbirth services provided in public health facilities: results from a cross- sectional survey among postnatal women in Chhattisgarh, India

Cited by 61 publications

References 55 publications

Role of verbal and non-verbal communication of health care providers in general satisfaction with birth care: a cross-sectional study in government health settings of Erbil City, Iraq

Role of verbal and non-verbal communication of health care providers in general satisfaction with birth care: a cross-sectional study in government health settings of Erbil City, Iraq

Role of verbal and non-verbal communication of health care providers in general satisfaction with birth care: A cross-sectional study in government health settings of Erbil City, Iraq

Client perceived quality of postnatal care following a normal delivery provided by public sector specialized care institutions in Sri Lanka: A cross sectional study

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