2017
DOI: 10.1080/10400435.2017.1367737
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Satisfaction with assistive technology device in relation to the service delivery process—A systematic review

Abstract: The service delivery process (SDP) of assistive technology devices (ATDs) is attracting interest, as the provision of ATDs is critical for the independence and participation in society of individuals with disabilities. The purpose of the current study was to investigate what impact the SDP has on satisfaction with ATDs in individuals with disabilities in relation to everyday activities. A systematic literature review was conducted, which resulted in 53 articles included. The results showed that there are facto… Show more

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Cited by 67 publications
(35 citation statements)
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“…They acquire tacit knowledge over a long period of time, not only about the diseases and their symptoms, but also about the adaptation to the conditions and the difficulties in care delivery processes [34,35]. This client-centred approach in the service process is also an important factor for the satisfaction with AT/WT devices [36].…”
Section: Discussionmentioning
confidence: 99%
“…They acquire tacit knowledge over a long period of time, not only about the diseases and their symptoms, but also about the adaptation to the conditions and the difficulties in care delivery processes [34,35]. This client-centred approach in the service process is also an important factor for the satisfaction with AT/WT devices [36].…”
Section: Discussionmentioning
confidence: 99%
“…Previous knowledge exploring weighted blankets in children with ADHD has informed the current body of knowledge based on parent interviews [ 17 , 30 ], parent questionnaires [ 31 ], parent sleep diaries [ 31 , 32 ], and objective sleep measurements [ 31 , 32 ] and is to the best of our knowledge lacking children's experiences of weighted blankets. We need to be aware of children's experiences in order to improve the delivery of tailored interventions and the prescription of assistive technology [ 23 , 33 ]. Without listening to children themselves, it is hard to ensure that their needs and preferences are being met.…”
Section: Introductionmentioning
confidence: 99%
“…The use of heuristics can help to solve problems related to usability and accessibility in software projects (EUSÉBIO; SILVEIRO; TEIXEIRA, 2020; RANADA; LIDSTRÖM, 2019). Taking into account the growing search for and dissemination of heuristics (HORTON et al, 2017), which consist of methods or processes created to propose solutions to problems by using verification items, it is noticeable that several decision factors, which can be part of the solution, are not yet found in the literature (CHI;TSENG;JANG, 2012).…”
Section: Introductionmentioning
confidence: 99%