Satisfaction survey among patients and staff of the Municipal Center of Oral Health in Ouagadougou

Abstract

The high prevalence of oral diseases in Burkina Faso, and the difficulty in accessing adequate care, have made the Ouagadougou municipality to create the Municipal Center of Oral Health (MCOH). This study was undertaken to assess the level of satisfaction of patients and staff at the MCOH. It aimed also at establishing the reasons for consultation and the treatments recommended to patients who attend the MCOH. The study was carried between the 1st of June and the 15th of July, 2012 and achieved by using a questionnaire. Five hundred and two (502) patients and 24 employees (96%) were interviewed. Endodontic emergencies represented 48.8% of the reasons for a consultation. Endodontic treatment was mostly undertaken (51%). The majority of patients (99%) would return to the MCOH to receive care. The level of satisfaction with the salaries was 54.2%. Despite this, 89% of the employees were motivated to go to work each day. The MCOH must emphasize on development of the quality of its management. Furthermore, it is important to ensure that employee suggestions are taken into account, as these are an important component of satisfactory patient treatment.