Satisfaction of Patients Treated in Physical Medicine and Rehabilitation Department in CNHU-HKM of Cotonou

Alagnide, H. Etienne; Natta, D. Niama; Houngbedji, G.; Adido, Mireille; Olouka, Jean; Havyarimana, Eric; Kpadonou, G.T.

doi:10.4236/ojtr.2018.61002

Cited by 3 publications

(2 citation statements)

References 8 publications

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“…The World Health Organization (WHO) has included patient satisfaction in the concept of quality of care assessment [ 9 ]. In that definition, it considers that: “Quality evaluation is an approach that ensures that every patient has a diagnostic and therapeutic approach that ensures the best clinical outcomes in accordance with current medical research, at the best cost, the best results in the least iatrogenic risk and greater satisfaction in terms of treatments, results and human interaction within the healthcare system” [ 10 ].…”

Section: Introductionmentioning

confidence: 99%

Satisfaction with healthcare services among refugees in Zaatari camp in Jordan

Salim

Meyad

Satterthwaite

et al. 2021

BMC Health Serv Res

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Background Feedback on satisfaction regarding healthcare services is vital for continuous improvement of the service delivery process and outcome. Aims and methods The objective of this study was to assess the satisfaction of refugees with the medical and dental services in Zaatari camp, under 3 domains with 20 key indicators (human and physical health resources, interaction and reactivity, and administration) using a self-administered questionnaire. Results Of the 500 participants, the satisfaction rate was 72.5%. Young participants and participants with a shorter stay in the camp showed higher overall satisfaction rates (P ≤ 0.01). Within the domains, ‘interaction and reactivity’ achieved the highest satisfaction score, whereas ‘administration efficiency’ was ranked the lowest. As for elements within the domains, the most acceptable were the sufficient number of staff and the working hours, availability of radiological services and proper care for children, reasonable waiting time and asking for medical history in every visit. Whereas difficulty to access healthcare services, difficulty to be referred to hospitals, lack of follow up and lack of dental services were the least acceptable. Conclusion In conclusion, whereas refugees were generally satisfied with the provided services, this study indicates that there are areas for further service improvement. This study highlights a significant gaps in healthcare services which if not addressed have the potential to amplify oral/medical health problems.

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Section: Introductionmentioning

confidence: 99%

Satisfaction with healthcare services among refugees in Zaatari camp in Jordan

Salim

Meyad

Satterthwaite

et al. 2021

BMC Health Serv Res

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show abstract

“…Coman E, et al concluyeron que la conducta médica tiene una influencia más fuerte que otras variables en la satisfacción de pacientes atendidos en servicios de rehabilitación [14] . Alagnide HE et al evaluaron la satisfacción de pacientes respecto al examen médico realizado en un departamento de MFyR en Benín, encontrando niveles de satisfacción altos [15] .…”

Section: Discussionunclassified

Satisfacción del usuario en consulta externa de Medicina Física y Rehabilitación del Hospital Nacional Edgardo Rebagliati Martins, 2022

De la Cerna-Luna,

Santayana-Calisaya,

Corilla-Bruno

et al. 2023

Acta Med Peru

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La satisfacción del paciente es un indicador fundamental de la calidad en los servicios de salud. Encontramos escasos estudios previos en Medicina Física y Rehabilitación (MFyR), especialidad que atiende a pacientes con discapacidad, quienes tienen derecho a recibir servicios de salud de la más alta calidad. El objetivo del estudio fue evaluar la satisfacción del usuario en consulta externa de MFyR del Hospital Nacional Edgardo Rebagliati Martins (HNERM) de julio a septiembre del 2022. Se realizó un estudio observacional transversal de tipo descriptivo. Se evaluó la satisfacción con la encuesta SERVQUAL. Se incluyó a 93 participantes, el 49.5% tuvo un tiempo menor a 6 meses desde la primera atención en consulta externa y el 59.1% recibía solo terapia física. La satisfacción global fue de 72.4%. La satisfacción por dimensión fue de 79,6% para seguridad, 78,5% para aspectos tangibles, 76,9% para empatía, 68,8% para fiabilidad y 58,1% para capacidad de respuesta.

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Patient Satisfaction with Physiotherapy Services: A Comparative Study between Public and Private Hospitals

Tariq,

Hussain,

Shabbir

et al. 2023

PBMJ

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The level of services delivered by physiotherapists to recipients is stated by the satisfaction of patient but patient satisfaction studies are lacking within physiotherapy domain in public and private hospitals in Pakistan. Objective: To ascertain patient’s satisfaction with physiotherapy services and to compare the results in this context between public and private hospitals. Methods: This cross- sectional observational study was conducted in 3 public and 3 private hospitals of Lahore in a time period of three months. Total 148 patients were evaluated, 74 from the public hospitals and 74 from the private hospitals. The 5- point Likert scale was used in patients to identify patient satisfaction from physiotherapy services. Results: The study indicated that the level of satisfaction of patients who are receiving physiotherapy services is higher in private hospitals than in public hospitals. 95.8% of the patients were satisfied with the physiotherapy services received from private hospitals and only 20.6 % of the patients receiving physiotherapy services from public hospitals were satisfied with their treatment. Conclusions: Patient satisfaction is an essential domain of the extent of quality of care. So, it must be appraised on time to offer better facilities to the patients. There was a high level of satisfaction described by patient receiving Outpatient Physiotherapy Department (OPD) services in private hospitals while most of the patients receiving OPD services from public hospitals were dissatisfied with their treatment.

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Satisfaction of Patients Treated in Physical Medicine and Rehabilitation Department in CNHU-HKM of Cotonou

Abstract: Satisfaction of patients is an important dimension of the hospital management and the evaluation of the quality of care and services offered to patients. Objective: To estimate the degree of satisfaction of patients admitted in Physical

Cited by 3 publications

References 8 publications

Satisfaction with healthcare services among refugees in Zaatari camp in Jordan

Satisfaction with healthcare services among refugees in Zaatari camp in Jordan

Satisfacción del usuario en consulta externa de Medicina Física y Rehabilitación del Hospital Nacional Edgardo Rebagliati Martins, 2022

Patient Satisfaction with Physiotherapy Services: A Comparative Study between Public and Private Hospitals

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