Satisfaction of Nigerian patients with health services: a protocol for a systematic review

Abstract

BackgroundPatient-based assessment of health services is becoming popular in measuring the standard of care. Both quantitative and qualitative methods are available. Patient satisfaction surveys are commonly used to record the experiences of patients in hospitals, whereas qualitative designs (e.g., interviews and focus group discussions) are used less frequently. To date, there has been no systematic review published devoted to patient satisfaction with health services in Nigeria. We aim to (1) systematically analyze relevant quantitative studies to pinpoint excellent procedures in measuring patient satisfaction with health services, (2) to investigate if a reference method (gold standard method) exists, and (3) to identify relevant topics which are recognized by patients as important for the delivery of a high-quality health service in Nigeria.MethodsSearches of eight electronic journal databases, including MEDLINE, EMBASE, CINAHL, PsycINFO, AJOL, CDSR, DARE, and HTA will be conducted to identify studies assessing patient satisfaction with health services in Nigeria. The searches will be supported by manual searches in reference lists of relevant primary studies and systematic reviews. The review will be limited to studies published since 2007. After a stepwise screening process by two reviewers, data from included studies will be extracted and reviewed. The COSMIN RoB checklist will be used to critically appraise included studies. We will carry out an extensive data synthesis to answer the review questions.DiscussionThe intended systematic review will provide information on how the satisfaction of patients with health services has earlier been described and assessed in Nigerian studies. It will establish if a gold standard method exists and synthesize information on topics which might be of special interest to patients. Review findings will enrich the debate on patient-centered care and overall performance of health quality standards in Nigeria.Systematic review registrationPROSPERO CRD42018108140

Priority Setting in the Polish Health Care System According to Patients’ Perspective

“…Besides, they can contribute to establishing directions of redefining methods and instruments for increasing patient satisfaction. However, we should bear in mind the fundamental difference between patient satisfaction and meeting their expectations in terms of their health needs [23][24][25][26][27][28][29].…”

Healthcare Providers and Outpatients Relationship: A Study of Three Selected Public Hospitals in Sokoto Metropolis

“…According to Umar et al, (2011), the complete satisfaction of patients lies in the efficiency and the potentiality of a relevant organization to deliver effective services. Lack of favorable circumstances, enabling environment or lack of satisfaction (Akunne et al, 2019); lack of cordial relationship lead to loss of trust and satisfaction (Berger et al, 2020). On the same note, resulted in substantive number of patients rejecting as well as showing lack of interest in patronizing a particular healthcare center.…”

“…It is unfortunate, healthcare providers breach fundamental human right, engaged in negligence of duty and fiduciary relationship with patients (Akunne et al, 2019); outpatients also were treated wrongly and below expectations, which might make them look for other better alternative or lose confidence on their handling in the healthcare sectors. In the same vein, large number of patients suffers from exhaustive queues, discriminatory attitudes and practices, long waiting T time (Umar, 2011) and verbal abuse by healthcare providers ( Neill and obarein, 2014).…”

“…Physicians considered patients in pragmatic manner (Berger et al, 2020). In some cases, negligence for duty and fiduciary led to injury to the patient or patient's death (Akunne et al, 2019). No doubt, the social interaction between physicians and patients' recorded low (Berger et al, 2020).…”

“…It is the contention of this study that patients in public hospitals are more prone to poor treatment and neglect due to the fact that majority of the outpatients are the poor and the middle income groups that cannot afford the services of private hospitals and clinics. These resulted many patients that are well to do to seek medical intervention abroad, especially cases related to neurology, cancer, cardiology and other forms of surgeries among others (Akunne et al, 2019). Most of the favorable relationship could be attributed to the ability of physicians to solve the patient's problem (Berger et al, 2020).…”