Satisfaction Levels Among Users of Traditional and Complementary Medicine Services: A Questionnaire Development Study

Abstract

Traditional and complementary medicine (TCM) practices have developed rapidly in recent years. For this reason, both the World Health Organization and the countries have made new policies and legal regulations. Depending on these rapid developments, the applications of patients to TCM applications have also increased. For this reason. The aim of this study is to develop a scale to determine the satisfaction levels of TCM service recipients. Material and Methods: The data of the research, which is a methodological study, were collected face-to-face among patients who received TCM service from a public hospital between May 1, 2021 and November 30, 2022 and completed all their sessions. The data collected from the research were analyzed with SPSS 26.00 and SPSS AMOS graphics 24.00 programs. exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) was used in the study. Results: As a result of the research, a scale consisting of one dimension and 15 statements was obtained. According to EFA results, the explained variance was 73.20%, Kaiser-Meyer-Olkin 0.91, and Cronbach's alpha 0.97. According to CFA results, χ 2 /degree of freedom was determined as 4.251, Goodness-of-Fit Index 0.909, Adjusted Goodness-of-Fit Index 0.805, Normed Fit Index 0.962, Comperative Fit Index 0.971, Relative Fit Index 0.930, Incremental Fit Index 0.971 and root mean square error of approximation 0.064. According to the results of EFA and CFA, the fit index of the scale was found to be at an acceptable level. Conclusion: As a result of the study, it was determined that the scale was valid and reliable.