Satisfaction and attrition in the UK healthcare sector over the past decade

Abstract

Existing literature has highlighted concerns over working conditions in the UK National Health Service (NHS), with healthcare workers frequently citing work-life balance issues and stress as being drivers of attrition and burnout. However, we do not know whether these problems have become worse over time, particularly over the past decade, during which there have been multiple shocks to the UK healthcare system. To investigate this, we analysed data from NHS monthly workforce statistics and the UK Household Longitudinal Study. Three times as many workers left the NHS in 2021 for work-life balance reasons than in 2011, while estimated satisfaction with one’s amount of leisure time for healthcare workers fell by three times the amount that it fell for non-healthcare workers. Both satisfaction with amount of leisure time and satisfaction with income have remained lower for healthcare workers than for other public sector workers. By 2020, a worker that had low satisfaction with their amount of leisure time was as much as 22 percentage points less likely than in 2010 to remain in healthcare in the following year. Overall, working conditions in UK healthcare have deteriorated between 2010 and 2020, especially relative to the private sector. However, overall job satisfaction has fallen faster in other areas of the public sector than it has in healthcare, which may indicate wider issues within the UK public sector as a whole.

When medical education and health policy meet: Will we find our leaders there?

“…1 The ongoing health system challenges are also contributing to high rates of health care workforce burnout and subsequent attrition. 2,3 Globally, there is contentious debate on the best steps forward. While it is critical that the discourse centres around promoting health equity and increasing patient access, the implications of the current health crises on physician training deserve further attention.…”

“…Health human resource challenges, including both workforce shortage and suboptimal distribution, have contributed to ever increasing wait times and poor access to primary, specialty and surgical care 1 . The ongoing health system challenges are also contributing to high rates of health care workforce burnout and subsequent attrition 2,3 . Globally, there is contentious debate on the best steps forward.…”