Satisfacción del paciente como indicador de calidad en salud mental

Fernández-Martín, Luz Celia; Iglesias-de-Sena, Helena; Fombellida-Velasco, C.; Vicente-Torres, I.; Alonso‐Sardón, Montserrat; Canelo, José Antonio Mirón

doi:10.1016/j.cali.2015.12.006

Cited by 8 publications

(7 citation statements)

References 6 publications

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“…The quality of medical care is a direct factor impacting the quality of life of patients. 9 Cancer patients that see their treatments interrupted present higher levels of anxiety and depression, 10 and the fear that medical care will be poor in case of need is an important factor in terms of wellbeing and quality of life. Increased levels of distress, concern and fear of contagion were detected among cancer patients, especially younger patients, who are especially exposed to COVID-19 media coverage.…”

Section: Introductionmentioning

confidence: 99%

Psychosocial impact of the COVID-19 outbreak and lockdown on Spanish oncological patients: a quantitative approach

Agua

Pérez

Gázquez

et al. 2021

Journal of Psychosocial Oncology

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Background: This study analyses the levels of distress and related psychosocial factors among cancer patients during the Spanish lockdown due to COVID-19. Methods: A total of 2,779 cancer patients took part in an observational and lateral study carried out between April 16, 2020 and April 25, 2020. An online questionnaire was distributed including distress-related variables, demographic variables, clinical variables about their oncological condition, socioeconomic variables and variables related to information management and social communication. Distress was measured according to the Kessler (K-6) scale, and its relationship with the remaining variables was analyzed by logistic regression. Results: 33.5% of the patients yielded levels of clinical distress during lockdown. Younger patients and women yielded significantly higher levels of distress. High distress levels were generally associated with the following factors: trust in medical institutions; deterioration of the household's financial conditions; and media management of the information about the pandemic. Conclusions: The lockdown triggered by COVID-19 increased distress among cancer patients, and this can be significantly related to a number of variables. Identifying distress, and said factors, at an early stage can help to develop mitigation strategies. Similarly, early detection can help to improve the way information is shared with patients, offer them support and resources and direct them to psychosocial services, increasing the patient's ability to return to normal after COVID-19.

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Section: Introductionmentioning

confidence: 99%

Psychosocial impact of the COVID-19 outbreak and lockdown on Spanish oncological patients: a quantitative approach

Agua

Pérez

Gázquez

et al. 2021

Journal of Psychosocial Oncology

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“…The EFQM model considers that patient satisfaction represents 20% of the total value [16]. Today, patient satisfaction is thought to be the best indicator in the evaluation and improvement of quality in healthcare services [17][18][19]. Indeed, Busse et al [20] analyzed how the definitions of healthcare quality have evolved from the exclusive consideration of health professionals' opinion to the consideration of preferences and views of patients.…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modeling

Martínez

Orellana

2019

IJERPH

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The aim of this article was to determine which key indicators influence patient satisfaction with the Spanish NHS to provide useful information for policy decision-making. A total of 33 variables for each of the 17 Spanish autonomous communities were collected from the statistical portal of the Spanish Ministry of Health, Social Services, and Equality between 2005 and 2016. A cross-sectional study was applied using Partial Least Squares to a Structural Equation Model (PLS-SEM). The influence of expenditures, resource allocation, and safety were hypothesized about patient satisfaction. Gross Domestic Product (GDP) and life expectancy were used as control variables. Moreover, the influence of resource allocation on use was tested. The model explained 57.1% of patient satisfaction with the Spanish NHS. It was positively influenced mainly by resource allocation and expenditures, followed by safety and life expectancy. Additionally, resources directly influenced the level of use. The number of hospital beds, hemodialysis equipment, rate of adverse drug reactions, and expenditure positively influenced patient satisfaction. In contrast, the number of posts in day hospitals, the hospital infection rate, and the percentage of pharmacy spending negatively influenced patient satisfaction.

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“…De hecho, en el Modelo Europeo de Gestión de la Calidad de la EFQM (European Foundation for Quality Management), la satisfacción del cliente (paciente, en sanidad) representa el 20% del valor total 6 ; asimismo, la Organización Internacional de Normalización (ISO) considera fundamental la opinión del usuario en la evaluación de la calidad de los servicios sanitarios 7 . En general, la opinión del paciente sobre su grado de satisfacción se considera un buen indicador de la calidad de la asistencia recibida y presenta la ventaja de que permite medir la mejora de calidad resultante de las decisiones de gestión adoptadas 8,9 .…”

Section: Introductionunclassified