Sanitation Management Performance According to the Characteristics of Coffee Franchise Shops and Sanitation Knowledge According to the Characteristics of Employees

Abstract

This study was conducted to investigate the sanitation management performance according to the characteristics of coffee franchise shops and the sanitary knowledge of employees according to their characteristics of the employees. In 2019, an on-site survey was conducted among 60 coffee franchise shops in Korea and 302 employees at those shops. The sanitation management performance of the shops was evaluated through observations and interviews by trained experts. The sanitary knowledge of employees was surveyed using a self-recording method by distributing a questionnaire. The sanitation management performance of the shops was 47.87 points out of 55 (87.0%). The sanitation management performance of the shops was significantly higher when the shop (1) was a directly managed store, (2) had a designated a sanitary manager, (3) was located in the metropolitan area, (4) provided sanitation education to employees, (5) had no experience track record of violating the Food Sanitation Act, and (6) had a sanitary grade shop as designated by the Ministry of Food and Drug Safety. The sanitary knowledge score of employees was 10.60 points out of 15 (70.6%). The level of sanitary knowledge score of employees was higher when they were (1) performing customer service duties, (2) working eight hours or less, and (3) not having relevant licenses. There was no significant correlation between the sanitation management performance and the employees' sanitary knowledge score. Therefore, it is postulated that the coffee franchise head office should endeavor to develop appropriate training methods based on the above factors to improve the sanitation management performance of their shops.