“…In the single-queue case, a vast body of literature has been devoted to asymptotic results on a variety of models; see for example Pakes [22], Embrechts and Veraverbeke [16], Willekens and Teugels [26], Asmussen, Klüppelberg and Sigman [4], Jelenković and Lazar [20], Asmussen, Henriksen and Klüppelberg [3], Asmussen [2], Asmussen and Møller [5], Whitt [25], Takine [24], Borst, Boxma and Jelenković [13], Xia, Liu, Squillante and Zhang [27], Miyoshi [21], Foss and Korshunov [18] and Foss, Konstantopoulos, and Zachary [17].…”