Sales force use of technology: antecedents to technology acceptance

Robinson, Leroy; Marshall, Greg W.; Stamps, Miriam B.

doi:10.1016/j.jbusres.2004.07.010

Cited by 148 publications

(136 citation statements)

References 28 publications

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“…Innovativeness → Usefulness: Individual characteristics such as innovativeness have been important variables in measuring the usefulness of technology [13]. People with the ability to acquire new skills in research recognize the high usefulness of technology and are willing to accept it.…”

Section: Hypothesis 3 (H3)mentioning

confidence: 99%

“…In the case of IT products, early adopters are usually responsible for this role. Early adopters are consumers that are optimistic about new technologies or products and are willing to take risks [12,13]. Buss [14] argues that this personality trait-innovation acceptance-may be a factor in determining the rate of diffusion of new technologies and may be the reason consumers adopt technology.…”

Section: Introductionmentioning

confidence: 99%

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Consumer Acceptance Analysis of the Home Energy Management System

Park

Hwang

et al. 2017

Sustainability

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Abstract:The purpose of this paper is to study consumer acceptance of the Home Energy Management System, which is the next generation electronic management system that the Korean government plans to implement in households. The Home Energy Management System is a critical device in maximizing the efficiency of electric energy consumption for each household by using a smart grid. Because it can visualize real-time price information on the electricity, households can easily monitor and control the amount of electricity consumption. With this feature, the Home Energy Management System can contribute to consumers' total energy savings. This is a major reason why the Korean government wishes to implement it nationwide. Since the Home Energy Management System is a product that applies new technology that has not yet been directly encountered by consumers, there may be a difference in the level of public perception of the Home Energy Management System. Therefore, the impact of consumers' awareness of the Home Energy Management System on their intention to use is important. To do this, the Technology Acceptance Model is utilized in this study. Traditional research on the Technology Acceptance Model includes awareness of usefulness and ease of use as well as intention to use. In contrast, in this research, an extended Technology Acceptance Model with four additional factors-economic benefit, social contribution, environmental responsibility, and innovativeness-that may affect the consumer's awareness of usefulness and ease of use, is proposed. To collect the data, the survey was conducted with 287 respondents. As a result, the proposed model proved to be suitable in explaining the intention to use with a 70.3% explanation power. It is found that economic benefit (0.231) and innovativeness (0.259) impact on usefulness of the Home Energy Management System. Moreover, usefulness (0.551) has a bigger effect on intention to use than ease of use (0.338) does. Based on this, it is desirable for the Korean government to pursue a public relations strategy that emphasizes the economic benefits, social contributions, and environmental responsibility that will be gained when introducing the Home Energy Management System. It is effective to focus on consumers who are inclined to accept innovation. In addition, more effective results can be obtained by referring to the usefulness of the Home Energy Management System rather than referring to ease of use.

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Section: Hypothesis 3 (H3)mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Consumer Acceptance Analysis of the Home Energy Management System

Park

Hwang

et al. 2017

Sustainability

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“…A number of IS researchers have suggested that m-commerce is one of the most important models that could easily get prompted by technological innovation, as it is an emerging platform for the expansion of access to transactions through mobile or handheld devices, and by operating wireless communication technologies (Lin, 2011). In this manner, business innovativeness is becoming more challenging as investing in such innovation not only requires a good understanding of the market diversities, but also a conscious recognition of the evolving user's preferences, which exerts a huge influence on firm's performance (Robinson et al, 2005;Belanche, et al, 2012). Thus, business innovativeness is posited to result in more positive attitude toward the adoption of m-commerce, leading to the following hypothesis:…”

Section: Business Innovativenessmentioning

confidence: 99%

Integrating technology acceptance model and organizational innovativeness in the adoption of mobile commerce

Salimon¹,

Bamgbade²,

Nathaniel³

et al. 2017

10.5267/j.msl

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The primary objective of this paper is to consider the influence of perceived usefulness, perceived ease of use, business innovativeness and product innovativeness on the adoption of mobile commerce. For the model of this study to be tested empirically, data were collected from mobile commerce users in Nigeria. A total of 405 questionnaires were used for the analysis via PLS-SEM. The results of the study revealed a positive and significant relationship between perceived usefulness, perceived ease of use, business innovativeness and product innovativeness. The results of this study provide some guides for mobile commerce practitioners.

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“…In a technology context, inherent novelty seeking reflects an individual's willingness to try new technology (Agarwal and Prasad, 1998;Robinson et al, 2005).…”

Section: The Formation Of Customers' Attitude Towards Technologymentioning

confidence: 99%

“…Inherent novelty seeking can be considered as a personality trait that is a relatively stable descriptor of individuals; it is found to be invariant across situational considerations (Robinson et al, 2005).…”

Section: The Formation Of Customers' Attitude Towards Technologymentioning

confidence: 99%

Online complaining

Andreassen

Streukens

2013

Managing Service Quality: An International Journal

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Despite the relevance of online customer complaining, little research exists in this area. The purpose of this paper is twofold. First, develop and test a conceptual model to understand customers' intention to adopt online complaining. Second, compare two competing perspectives regarding elaboration likelihood (i.e. willingness / ability to exert cognitive effort and consumption value) for the moderating impact of individual differences.Regarding the first objective, our findings reveal that customer's attitudes toward online complaining are explained by outcome and process characteristics. Attitude towards online complaining is also influenced by individual characteristics, but surprisingly remains unaffected by situational characteristics. In contrast, usage intentions are influenced by situational characteristics, but do not depend on personality differences.Surprising results are found concerning our second objective. For the moderating impact of affect-based personality characteristics, the often used cognitive effort perspective to elaboration likelihood is not supported. Rather the consumption value perspective applies for these variables.

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Sales force use of technology: antecedents to technology acceptance

Cited by 148 publications

References 28 publications

Consumer Acceptance Analysis of the Home Energy Management System

Consumer Acceptance Analysis of the Home Energy Management System

Integrating technology acceptance model and organizational innovativeness in the adoption of mobile commerce

Online complaining

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