SaaS: A Love-Hate Relationship for Enterprise Software Vendors

Anding, Markus

doi:10.1007/978-3-8349-8731-0_4

Cited by 9 publications

(4 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…http://Salesforce.com, established in 1999, provided a substitution service when it pioneered Software as a Service as a way to offer a relatively streamlined version of a normally expensive customer‐relationship management (CRM) product. It priced this as an inexpensive and convenient monthly service, bundling the product functionality with technical support and maintenance including in a single monthly fee (Anding, ; Bandulet et al ., ; Benioff, ; Cusumano, ; Dubey and Wagle, ). In another case, prior to the widespread commercial introduction of the fax machine, FedEx offered a service called Zapmail during 1984–1986 that enabled customers to send faxes.…”

Section: Types Of Services From Product Firmsmentioning

confidence: 99%

Services, industry evolution, and the competitive strategies of product firms

Cusumano,

Kahl,

Suarez

2014

Strategic Management Journal

364

136

View full text Add to dashboard Cite

Services of different types have become increasingly important for product firms. While these firms mainly focus on products, managers and researchers lack a comprehensive framework to understand when to make significant investments in particular kinds of services. We identify three categories of product‐related services from a product firm—smoothing and adapting services, which complement products, and substitution services, which enable customers to pay for the use of a product without buying the product itself. We develop propositions about the relative level of these different kinds of services vis‐a‐vis industry evolution, as well as suggest how these services affect industry structure. We draw upon various literatures, though we conclude that the relationship between products and services is more complex and richer than any one literature suggests. Copyright © 2014 John Wiley & Sons, Ltd.

show abstract

Section: Types Of Services From Product Firmsmentioning

confidence: 99%

Services, industry evolution, and the competitive strategies of product firms

Cusumano,

Kahl,

Suarez

2014

Strategic Management Journal

364

136

View full text Add to dashboard Cite

show abstract

“…It priced this as an inexpensive and convenient 564 M. A. Cusumano, S. J. Kahl, and F. F. Suarez monthly service, bundling the product functionality with technical support and maintenance including in a single monthly fee (Anding, 2010;Bandulet et al, 2010;Benioff, 2009;Cusumano, 2010b;Dubey and Wagle, 2007). In another case, prior to the widespread commercial introduction of the fax machine, FedEx offered a service called Zapmail during 1984-1986 that enabled customers to send faxes.…”

Section: Substituting Servicesmentioning

confidence: 99%

Services, Industry Evolution and the Competitive Strategies of Product Firms

2014

View full text Add to dashboard Cite

“…Importantly, XaaS provides businesses with greater flexibility, flexibility, and versatility in their existing design. A comparison of SaaS and XaaS is given in figure 2 (Anding, 2010).…”

Section: Moving From Saas To Xaasmentioning

confidence: 99%

Strategic Growth of Everything-as-a-Service (XaaS) Business Model Transformation

Chimakurthi

2021

Eng. int. (Dhaka)

View full text Add to dashboard Cite

The study presents the XaaS architecture and explores how this business model has strategically developed and how it has revolutionized the whole business industry. The study indicates how this particular business model allows companies to enhance the range of advantages of Internet Cloud model applications, particularly when it deals with process of media processing and customization of users. Its huge benefits with negligible disadvantages are mentioned as part of the presented research. This study will help to understand the services of XaaS model, challenges experiencing by it and its future opportunities. This will also assists new scholars of field to build a better understanding and better prospects regarding XaaS in future.

show abstract

SaaS: A Love-Hate Relationship for Enterprise Software Vendors

Cited by 9 publications

References 0 publications

Services, industry evolution, and the competitive strategies of product firms

Services, industry evolution, and the competitive strategies of product firms

Services, Industry Evolution and the Competitive Strategies of Product Firms

Strategic Growth of Everything-as-a-Service (XaaS) Business Model Transformation

Contact Info

Product

Resources

About