Rumor Management in Nursing Systems

Chase, Penelope; Stuart, Gail W.

doi:10.1097/00002800-199511000-00015

Cited by 4 publications

(3 citation statements)

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“…In this type of consultation, nurse managers request the expert help of the CNS to resolve difficulties in achieving organization or management objectives. 248,[252][253][254][255][256][257][258][259][260][261][262] Several areas of CNS administrative consultation are described: (a) developing forums for staff communication, including informing staff of organizational changes 103,253,254,263 ; (b) assisting with conflict resolution among staff 248,253,254 ; and (c) evaluating, making recommendations, and acquiring products [264][265][266][267] such as specialty beds, 265 invasive monitoring equipment, 267 and clinical computer systems. 266 Collaborating or working jointly with nurses and other disciplines also surfaced as a major characteristic of CNS clinical practice.…”

Section: Second Substantive Area: Educate and Support Interdisciplinamentioning

confidence: 99%

Substantive Areas of Clinical Nurse Specialist Practice

Lewandowski

Adamle²

2009

Clinical Nurse Specialist

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Section: Second Substantive Area: Educate and Support Interdisciplinamentioning

confidence: 99%

Substantive Areas of Clinical Nurse Specialist Practice

Lewandowski

Adamle²

2009

Clinical Nurse Specialist

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“…Second, workplace gossip can help to establish and maintain important group norms and values (Baumeister et al, 2004;Dunbar, 2004). For example, new employees can socialize through gossip and become familiar with group norms and organizational culture (Laing, 1993;Chase and Stuart, 1995). Third, gossip can be used as group protection to warn other in-group members about free-riders or other unpleasant encounters (Beersma and van Kleef, 2012).…”

Section: Theoretical Background the Many Facets And Functions Of Workplace Gossipmentioning

confidence: 99%

Capturing Workplace Gossip as Dynamic Conversational Events: First Insights From Care Team Meetings

Begemann¹,

Lübstorf²,

Meinecke³

et al. 2021

Front. Psychol.

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Even though gossip is a ubiquitous organizational behavior that fulfils important social functions (e.g., social bonding or emotion venting), little is known about how workplace gossip and its functions unfold in situ. To explore the dynamic nature and social embeddedness of workplace gossip, we develop a behavioral annotation system that captures the manifold characteristics of verbal gossip behavior, including its valence and underlying functions. We apply this system to eight elderly care team meetings audio- and videotaped in the field, yielding a sample of N = 4,804 annotated behaviors. On this empirical basis, we provide first insights into the different facets and functions of workplace gossip in real-life team interactions. By means of lag sequential analysis, we quantify gossip patterns that point to the temporal and structural embeddedness of different types of workplace gossip expressions. Though exploratory, these findings help establish workplace gossip as a dynamic conversational event. We discuss future interdisciplinary research collaborations that behavioral observation approaches offer.

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“…12 Chase and Stuart suggest preventing and influencing rumors, debriefing and transforming them, and clarifying and informing. 13 These approaches generally depend on a person with authority presenting facts to dispel the rumor. Yet these strategies of keeping employees informed and presenting facts to dispel the rumor are not available when an information blackout must be imposed.…”

Section: Introductionmentioning

confidence: 99%

What's Happening in Your Head: Overcoming Our Assumptions to Work Better Together

Schlegel

Parascando

2020

MedEdPORTAL

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Introduction: It is crucial that residents learn in environments that are psychologically safe and free of morale-harming rumors. This workshop introduced the Ladder of Inference as a means for programs to foster psychological safety, mitigate against rumors, and increase trust. Methods: Residents and faculty of two residency programs (cohorts A and B) were introduced to the Ladder of Inference. After an interactive discussion, small groups applied the concept to engaging, highly relevant hypothetical situations. Debriefing and reflection followed the group work. Finally, attendees completed an assessment of the workshop's effectiveness (10 7-point questions) and their satisfaction (one 7-point question). Results: Seventeen residents from cohort A completed the workshop, and 15 completed the assessment (response rate: 88%). Participants found it favorable (M = 65.9 out of 70) and satisfactory (6.3 out of 7). Twenty-eight residents and faculty from cohort B completed the workshop, and 15 completed the assessment (response rate: 54%). Cohort B participants also found the workshop favorable (M = 64.8) and satisfactory (6.8). Both cohorts felt the workshop was effective in helping them understand the concept of the Ladder of Inference (6.5 for both cohorts) and would provide value in their residency program in the future (6.1 for cohort A, 6.7 for cohort B) and at other organizations (6.3 for cohort A, 6.7 for cohort B). Discussion: This workshop is an effective method whereby participants can develop and apply an understanding of the Ladder of Inference. This shared understanding can promote trust and enhance the resilience of a program.

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Rumor Management in Nursing Systems

Cited by 4 publications

References 0 publications

Substantive Areas of Clinical Nurse Specialist Practice

Substantive Areas of Clinical Nurse Specialist Practice

Capturing Workplace Gossip as Dynamic Conversational Events: First Insights From Care Team Meetings

What's Happening in Your Head: Overcoming Our Assumptions to Work Better Together

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